Customer Enquiries Consultant

3 days ago

Gold Coast, Queensland, Australia Nbn™ Full time

Job Expectations

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians.

We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team on a fixed term basis, within our Customer Engagement team.

A bit about your role

The Customer Enquiries team is accountable for the development and management of customer service functions including customer enquiries, complaint resolution management, and escalation management.

This role is an integral part of the frontline team representing the face of nbn as the first point of reference for all external contact. The role has great emphasis on service delivery and in creating a positive customer service experience.

A bit about you

You are a team player who works well autonomously, in a team environment and can comfortably manage a busy workload.

Lastly, you will be comfortable with working a Monday to Friday rotational roster from 8am - 6.15pm.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

) and we will adjust to meet your needs.

Where to from here?

Please note that this role will be a 12-month fixed-term position.

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time

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