Customer Enquiries Consultant

4 weeks ago

Gold Coast, Queensland, Australia nbn® Australia Full time
Overview

Join to apply for the Customer Enquiries Consultant role at nbn Australia

Build your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as the Customer Enquiries Consultant, reporting to the Customer Enquiries Team Leader.

A bit about your role

In your role as the Customer Enquiries Consultant at nbn, you will play a key role in delivering high-quality customer service as part of the Customer Service Team, which supports end users across all stages of their journey. Report to the Customer Enquiries Team Leader, the consultant serves as the first point of contact for external enquiries, handling interactions via phone and email.

  • Deliver high-quality customer service across all stages of the customer journey.
  • Be the first point of contact for external enquiries via phone and email.
  • Manage your own workload, meet performance targets, and contribute to continuous improvement in a dynamic, customer-focused environment.
A bit about you
  • The ideal candidate should have customer service experience, particularly in service recovery and handling escalations, preferably within a contact centre or telecommunications environment.
  • Strong problem-solving, self-management, and effective communication skills.
  • Proficiency with Microsoft Office and CRM systems; ability to multitask efficiently.
  • Commitment to workplace safety, adherence to company policies, and contribution to a safe and compliant working environment.
Life at nbn

To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. We help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We encourage applications from people of all ages, nationalities, abilities, and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. We are recognised as a WORK180 Endorsed Employer for Women. If you have accessibility requirements, please discuss recruitment adjustments by emailing recruitment at the company domain or calling the recruitment accessibility line for enquiries related to recruitment accessibility only. For other matters, please visit the Contact Us page on the website.

Where to from here?

We encourage you to apply even if you do not meet all of the above qualifications. No one meets 100% of the requirements, and we welcome applications from diverse backgrounds. Please apply by sending your resume only; a cover letter or addressing selection criteria is not required.

To be eligible for this role, you must have full working rights in Australia.

Please note this is a 12-month Fixed Term opportunity and applications for this role will close at midnight 28th September 2025.

Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Customer Service
  • Industries: Telecommunications

Referrals increase your chances of interviewing at nbn Australia by 2x


#J-18808-Ljbffr

  • Customer Enquiries Consultant

    4 weeks ago

    Gold Coast, Queensland, Australia nbn® Australia Full time

    OverviewJoin to apply for the Customer Enquiries Consultant role at nbn AustraliaBuild your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We...

  • Customer Enquiries Consultant

    6 days ago

    Gold Coast, Queensland, Australia nbn® Australia Full time $60,000 - $90,000 per year

    Build your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as theCustomer Enquiries Consultant, reporting...

  • Customer Enquiries Consultant

    4 weeks ago

    Gold Coast, Queensland, Australia nbn® Australia Full time

    Overview Build your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements. We have an exciting opportunity at nbn, as the Customer Enquiries...

  • Customer Enquiries Consultant

    4 weeks ago

    Gold Coast, Queensland, Australia nbn® Australia Full time

    OverviewBuild your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Customer Enquiries Consultant,...

  • Customer Enquiries Consultant

    1 week ago

    Gold Coast, Queensland, Australia nbn™ Full time $60,000 - $90,000 per year

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Customer Enquiries...

  • Customer Service Consultant

    2 weeks ago

    Gold Coast, Queensland, Australia Inject Pty Ltd Full time $60,000 - $80,000 per year

    Why You Want To Work Here At CDK Stone, we're more than just a stone business—our people are at the heart of everything we do. Joining us isn't just starting a job; it's building a career with our family. We provide structured training, online learning, and mentorship from senior colleagues and your manager—all designed to support your long-term...

  • Customer Care Consultant

    4 weeks ago

    Gold Coast, Queensland, Australia PICA Group Full time

    Many PICA Group employees have worked for the company two or three times - why do they return? It's our diverse and inclusive culture, our investment in tools and technology, our hybrid working model and flexibility, our opportunities for professional growth, and our opportunities to give back socially and environmentally. Our 'PICA Perks' employee benefits,...

  • Call Centre Consultants

    1 week ago

    Gold Coast, Queensland, Australia Grand Motors Pty Ltd Full time $60,000 - $80,000 per year

    Grand Motors Toyota is a multi-award-winning company that has represented Toyota on the Gold Coast for over 60 years, providing superior customer service and motor vehicle solutions.They are searching for dedicated and reliable Call Centre Consultants (Inbound and Outbound calls) to join their team as per the following:Monday to Friday shiftsBetween the...

  • Associate Customer Service Consultant

    4 weeks ago

    Gold Coast, Queensland, Australia HUB24 Limited Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and...

  • Sales Consultant

    1 week ago

    Gold Coast, Queensland, Australia Inject Pty Ltd Full time $40,000 - $60,000 per year

    Why You Want To Work HereAt CDK Stone, we're more than just a stone business—our people are at the heart of everything we do. We provide a structured training plan, online learning, and mentorship from colleagues and your manager.Nurturing your development is a core value at CDK Stone. Whether you want to progress quickly into a more advanced sales role or...