Front End

4 days ago

Melbourne, Victoria, Australia Costco Au Full time

Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members.
- Records the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad. Transfers or ensures the transfer of each item as the item's barcode is scanned while adhering to all safety and security procedures. Promotes accurate merchandise inventory by monitoring the accurate scanning of all merchandise passing through the register. Requests Supervisor verification for high-ticket, Bottom of Basket, or non-transfer items.
- Counts register at sign on. Ensures the register's cleanliness. Orders change, cash increases/loans when needed. Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds.
- Receives accurate payment for merchandise; makes change; processes cheques, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
- Assists in the opening and closing duties of the Front End department; placing returned or moved product back to their allotted spots in the warehouse, collecting register paperwork, stocking registers, cleaning the Front End area, and retrieving carts.
- Stays updated with company and regional Front End productivity guidelines.
- Follows proper Front End and general safety procedures and standards.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous customer service to members, employees, and suppliers.

**_
Ability to operate vehicles, equipment or machinery_**
- Cash register, table top/hand-held scanners

**Non
- Essential Functions**
- Assists other departments of the warehouse as necessary.

**_
Ability to operate vehicles, equipment or machinery_**
- Pallet jack, trash compactor, cardboard/shrink wrap baler, mop, broom, click counter, 2-way radio, rolling mop bucket with wringer.
- Education/Training: Higher School Certificate or higher.
- Experience: Customer Service experience & Employee relations experience.
- Knowledge/Skills: Customer service skills & Employee relations skills.

Must have full availability and to work rotating roster including weekends.

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