Technical Support Analyst

1 week ago

Sydney, New South Wales, Australia Mad Mex Full time

**We are on the lookout for a Savvy, Vibrant & Passionate**

**Technical Support Analyst**

**About Us**

At **Mad Mex** we serve Australia's **best Baja-style burritos**, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 restaurants in Australia and New Zealand and growing, we're driven by our passion to share the food and culture of Mexico with our customers every day.

**About The Role**:
As a Technical Support Analyst at Mad Mex, you will primarily be providing service desk support across the Mad Mex restaurants and the Mad Mex support office. You will also be involved in some project work as well as providing continuous service improvement across the business.

This role includes the maintenance, installation, configuration, and troubleshooting of the POS, network, and hardware for the restaurants. It also includes employee onboarding, asset management, and documentation for the support office IT processes and systems. Some technology platforms and systems you will be supporting and improving are the Mad Mex online ordering system, iOS & Android mobile app, POS, Inventory, Centralised restaurant hardware network & monitoring, Service Desk, and, Microsoft Office 365.

In addition, you will be providing desktop and infrastructure support across Active Directory, Group Policy, Windows Server, Firewalls, Office 365, SharePoint Online, Microsoft Flows, WiFi, and Microsoft Surface Book workstations. This includes but is not limited to backups, system maintenance, network monitoring, service desk incident management, risk prevention, and disaster recovery, desktop imaging, automation, process implementation, and system implementation. This role consists of many opportunities for continuous service improvement, process implementation, change management, R&D, and exposure to a large variety of technology systems and vendors that are industry leaders.

**About You**:
Essential Skills/ Experience:

- Certificate III in IT
- Good knowledge of Microsoft Office 365 Admin
- Experience with Azure AD / On-Prem AD
- Has experience working with an ITSM, Preferably Jira Service Management
- Ability to start immediately
- Windows Desktop and Server Operating Systems
- SharePoint Online
- Effective Communication - remote, telephone, and face to face
- Creation of documentation

And to tip the scales in your favour, you will also have experience with:

- Point of Sale
- Hospitality/retail industry experience (f you have some experience in the food industry - great, however,it's not an essential requirement.)

***This is a temporary role and has the potential to become a full-time role**

**Come and join the brand that has recently been voted Australia's Top Premium Restaurant Brand and place in the Top Ten Franchise Brands in Australia

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