Career Transition Assistance Facilitator

**Our business is expanding If you are looking for your next career opportunity, and you thrive in a customer service environment and want to help those in need, look no further**

**About the Role**

**The Career Transition Assistance program is designed to help mature age people, aged 45 years and over, to build their confidence and skills to become more competitive in the local labour market. The program has a focus on the development of digital literacy skills.**

This you will deliver group based services that are engaging and fun to improve the digital literacy and employability of mature age customers eligible for Career Transition Assistance (CTA). You will develop and facilitate high quality group training sessions to motivate and promote further job placements for our customers looking for work which will include mature age, Aboriginal and Torres Strait Islanders, migrant and refugee customers.

**This role will be offered on a Full Time basis based at our Craigieburn site.**

**About You**

You will be a highly motivated individual with excellent communication skills, both written and verbal. To be successful in this role you will also demonstrate and be able to:

- Promote the CTA program to Providers within the Employment Region and manage CTA referrals and attendance;
- Provide effective and compliant facilitation of our non-accredited pre-employment preparation program to our customers, including referrals to suitable vacancies;
- Prepare and educate participants on employer expectations;
- Communicate effectively with referring Providers to ensure they are aware of the progress of CTA customers;
- Ensure all administration of the program is undertaken in a timely and appropriate manner to facilitate a compliant and high performing service;
- Experience facilitating training tailored to suit a diverse audience;
- Demonstrated time management and prioritisation skills;
- Strong customer service/relationship building ability;
- Computer literacy (Word, Excel and Outlook) including proficient keyboard skills;
- A genuine desire to support people to find sustainable work; and
- Ability to work with culturally or linguistically diverse customers and team members.

**You will also be required to**:

- Hold a current driver's licence and have access to a reliable vehicle with flexibility to travel;
- Have a minimum 12 months experience working in Employment Services; and
- Be eligible for membership to the Career Development Association of Australia or similar; and
- Have a Certificate IV in Employment or Career Development and have completed three selected Modules from Certificate IV in WHS.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

**We work hard every day to**:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application