Billing Analyst

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we're proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - AI is a fundamental part of how we operate, innovate and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard
This role
We're on the lookout for a sharp, detail-oriented Billing Analyst to join our Finance team. In this role, you'll take the lead on managing end-to-end billing processes and supporting projects that level up our billing systems and customer experience.
You'll thrive in this role if you bring curiosity, a knack for problem-solving, and the ability to keep pace in a fast-changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing - we'd love to hear from you.
This will include
Be the go-to for billing queries from both internal teams and customers
Own the end-to-end customer billing process
Run monthly billing cycles and ensure accuracy
Maintain and update our billing system — including accounts, products, subscriptions and workflows
Prepare monthly billing reports and provide insights where needed
Handle ad hoc billing and make adjustments to accounts as required
Collaborate with the broader Finance team on cross-functional projects
Support ad hoc reporting and contribute to continuous improvement initiatives
Who You Are
To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring:
Solid understanding of billing processes and functions
A methodical and logical approach to resolving billing scenarios
2-3 years' experience in a similar role
Familiarity with Zuora or similar SaaS billing platforms
Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)
Bonus points for experience working in a high-growth tech or SaaS environment
What We Can Offer
At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means:
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
You'll have access to a wide range of benefits including generous parental leave, subsidised egg freezing, a WFH office expense budget, and learning & development opportunities
Employment Hero is committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy at employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, and we invite people of all backgrounds and identities to apply for this position.
Seniority level
Associate
Employment type
Full-time
Job function
Finance
Industries: Technology, Information and Internet
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Sydney, New South Wales, Australia
• 1 day ago
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