Applications & Support Specialist

1 week ago

Sydney, New South Wales, Australia Nova Biomedical Full time

Perform & assist with pre-sale Clinical Blood Gas systems (Prime/Prime Plus) demo/evaluations & providing summary reports. Perform post-sale devices implementation/installations including all validation processes and reports, and all associated Operators training.
- Perform StatStrip & StatSensor (all tests) meter Lab-Studies/Evaluations both pre and post-sales and executing meters implementation and validation processes with reports provided.
- Provide hotline phone support for clinical customers for weekdays, and on-call (per schedule).
- Provide service technical support for all clinical products for accounts in AUS and backup support for NZ. Support systems preventive maintenance and customer ambassador visits as scheduled/needed.
- Provide operator training for Meter and Clinical Blood Gas product customers.
- Support MASA evaluations directly for Clinical products, Meters, Allegro and Blood gas products, including customer training.
- Do data tabulation for lab-studies, correlations, implementations and prepare Evaluation Reports for Clinical products.
- Provide technical information and assistance for sales team for meter and blood gas systems.
- Work with Support Manager to get Technical Service program SF.COM-Service SW installed & running in AUS/NZ.

**Qualifications**:

- Clinical laboratory knowledge and/or POCT experience is essential for this position.
- Fluent in English with excellent written and statistics skills with Microsoft Excel capabilities is required.
- Experience with Bedside Glucose Meters, Blood Gas systems and/or clinical chemistry systems is a plus.
- Diagnostics industry &/or hospital (lab or POC-testing) experience is a benefit.
- Ability to travel approximately 75%, country-wide in Australia and periodically in New Zealand.

**Skills and Competencies**:

- Strong troubleshooting skills with good customer facing presentation skills.
- Strong self-organizational capabilities & having systematic and analytical work methods.
- Requires excellent communication, teaching and interpersonal skills.
- The ability to multi-task well, and be willing to put in extra time/efforts as needed to see projects and activities to completion.

**Education/Experience**:

- Associate or bachelor's degree (or local equivalent) is preferred
- in a medical/scientific discipline or relevant work experience in a comparable role.
- Laboratory degree and/or biomed degree preferred.
- A minimum of 3 years of clinical diagnostics or related biotech experience (hospital, lab, &/or clinical diagnostics company)
- A minimum of 2 years' experience in technical support or product specialist role would be a plus.
- Field work experience is ideal.

???????At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.

  • Retirement Specialist

    1 week ago

    Sydney, New South Wales, Australia Amp Full time

    Retirement SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • 2026 Accounting & Finance Graduate Program

    7 days ago

    Sydney, New South Wales, Australia AMP Full time

    AMP 2026 Accounting & Finance Graduate ProgramJoin to apply for the AMP 2026 Accounting & Finance Graduate Program role at AMPAMP 2026 Accounting & Finance Graduate ProgramJoin to apply for the AMP 2026 Accounting & Finance Graduate Program role at AMPGet AI-powered advice on this job and more exclusive features.About AMPIf you live in Australia or New...

  • Workplace Relations Specialist

    6 days ago

    Sydney, New South Wales, Australia Amp Full time

    Workplace Relations Specialist**Workplace Relations Specialist**- Provide proactive risk-based advice on complex people issues- Dynamic and supportive team culture- Build your career while working flexiblyIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with...

  • Project Finance Specialist

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time $90,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Project Finance Specialist

    4 days ago

    Sydney, New South Wales, Australia Amp Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Integrated Customer Engagement Lead, AMP Bank Home lending

    2 weeks ago

    Sydney, New South Wales, Australia AMP Services Full time $104,000 - $130,878 per year

    Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years. If we...

  • Senior Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Overview Join to apply for the Senior Product Manager - Platform Cash & Portfolio SME role at AMP .If you live in Australia or New Zealand, you've likely heard of AMP.We are a nimbler business with new leadership and thinking, and we are redefining what financial services could be.The Senior Product Manager, Platform Cash & Portfolio SME makes an impact by...

  • Senior Product Manager

    1 week ago

    Sydney, New South Wales, Australia Amp Full time

    Overview Join to apply for the Senior Product Manager - Platform Cash & Portfolio SME role at AMP .If you live in Australia or New Zealand, you've likely heard of AMP.We are a nimbler business with new leadership and thinking, and we are redefining what financial services could be.The Senior Product Manager, Platform Cash & Portfolio SME makes an impact by...

  • Senior Product Manager

    1 week ago

    Sydney, New South Wales, Australia Amp Full time

    OverviewJoin to apply for theSenior Product Manager - Platform Cash & Portfolio SMErole atAMP.If you live in Australia or New Zealand, you've likely heard of AMP. We are a nimbler business with new leadership and thinking, and we are redefining what financial services could be.The Senior Product Manager, Platform Cash & Portfolio SME makes an impact by...

  • Senior Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    OverviewJoin to apply for the Senior Product Manager - Platform Cash & Portfolio SME role at AMP.If you live in Australia or New Zealand, you've likely heard of AMP. We are a nimbler business with new leadership and thinking, and we are redefining what financial services could be.The Senior Product Manager, Platform Cash & Portfolio SME makes an impact by...