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Customer Service

2 weeks ago

Perth, Western Australia Persolkelly Full time

Membership only insurance based client seeking multiple customer friendly Customer Service Officers to join their team for a 2 - 3 month assignment with the otential to extend

**Customer Service / Admin**

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are currently working with one of our Membership only Insurance clients based in West Perth who have various temporary job opportunities within their claims and membership departments. These roles will be office based and you will be taking incoming calls and advising clients through the claims process, providing quotes and managing key accounts.

These roles will all initially be for around 2 - 3 months but there is a real possibility to extend.

**The Role**

Some of the key responsibilities of these roles include:

- Providing customers with product/ membership knowledge and pricing
- Resolving members complaints
- Processing Claims - ensuring to take all information necessary
- Acting as the customers' first point of contact and providing exceptional customer service
- Acknowledging the receipt of claims and service enquiries
- Task allocation for all new business and renewals
- Establishing and maintaining effective working relationships with internal and external customers

**Experience Required**
- Experience in a Customer service-based call centre or membership service environment
- Insurance experience highly desirable but not essential
- Experience utilising a variety of software and computer systems
- Excellent communication skills, both written and verbal
- Ability to work both autonomously and within a team
- Knowledge of Microsoft office suite
- Ability to manage multiple tasks within set timeframes and meet deadlines.

**As some of these roles will be shorter term working holiday visa holders are welcome to apply**

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.