Front Of House

1 week ago

Sydney, New South Wales, Australia Luxury Escapes Full time

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to

We are seeking an experienced **Front of House** person who will be the first point of contact for all our customers at our brand new store at Bondi Junction

Responsible for superior levels of customer service whilst handling a high volume of customers you will ensure each person visiting the store feels welcome and valued.

**Responsibilities**:

- Welcome and engage customers, creating an exceptional first impression.
- Understand client needs and present curated travel experiences.
- Manage enquiries, bookings, and store appointments.
- Maintain the store environment in line with brand standards.
- Support sales through hospitality, admin, and follow up.
- Handle transactions and resolve queries with professionalism.

**What We're Looking For**:

- Experience in luxury retail, hospitality, or travel.
- Passion for travel and delivering premium customer service.
- Immaculate presentation and strong communication skills.
- Proactive, adaptable, and organised in a fast-paced environment.
- Team oriented with a positive, can do attitude.
- Flexible availability, including weekends and peak periods.

**What's in it for you?**
- Flexible hours 7 days a week
- Competitive remuneration package
- First class health and well-being program
- Fun & flexible working environment
- Discounted luxury travel, experiences and so much more
- At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process._

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

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