Account Manager

1 week ago

Sydney, New South Wales, Australia Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
We currently have a permanent position available for a highly motivated professional to join our team as an Account Manager within the NSW Customer Service department, primarily servicing the Hunter Valley. This role w il l b e r e s p o n s i b l e f o r b uil d i n g a n d f o s t e r i n g hi gh l y i n f l u e n t i a l r e la t io n s h i p s within Komatsu's r e g i o n a l c u s t o m e r b a s e.
Key Job Responsibilities
Maintaining a strong knowledge of Komatsu products, parts and service capabilities;
Demonstrating integrity in all aspects of business, especially when dealing with Komatsu proprietary information, customer information and contract negotiations;
Facilitating cross organisational teamwork to effectively meet Komatsu sales targets;
Developing positive contacts with appropriate personnel to ensure collaborative and constructive relationships are built between customer and vendor to support sales and service goals and initiatives;
Proactively seek and manage information from the customer that will aid in technical improvements of the Komatsu products;
Actively seek and secure profitable revenue channels through aftermarket products and services;
Actively solicit parts, manufacturing, service, predictive diagnostics and repair work to allow maximum utilisation of Komatsu facilities and capabilities;
Qualifications/Requirements
Qualification in sales or business-related discipline
Trade or engineering qualification highly desirable
Previous account management and business development experience
Problem solving, negotiation, system trouble shooting and dispute resolution skills
Strong written and verbal communication skills, including negotiation and influencing
Assertive, enthusiastic confident "can do" attitude
Computer skills and competent with MS Office
SAP and Salesforce experience desirable.

Additional Information
To be successful in this role you will need the ability to work effectively as part of a team, have experience in relationship management and display a passionate and enthusiastic approach towards delivering results within your customer group. A high level of business acumen combined with the ability to present compelling information in both written and verbal forms is essential in this position.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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