Customer Care Representative

1 day ago

Hobart, Tasmania, Australia Mystate Limited Full time

Do you have a passion for creating an exceptional customer service experience?
- Are you self-motivated, and a natural communicator?
- Are you looking to develop your career and love helping people?
- Do you want to work within a well-established, Tasmanian-based company?

If so, then we want you

Development and Training

During the first few weeks in the role, you will complete a training program that will equip you with the knowledge and skills you need to succeed in your new role. This involves face-to-face training and opportunities to learn from some of our most experienced team members. We also provide regular one on one coaching with your Team Leader and monthly Team Meetings.

The Role

As a Customer Care Representative in our Contact Centre, you will be taking inbound calls from customers and assisting them with their transactions and enquiries, while providing exceptional customer service to all new and existing customers. You will proactively identify customer needs and support our customers with all aspects of their banking experience.

As part of your career development at MyState, you may also have the opportunity to support our customers through our digital channels.

You will work on a rotational roster between 8am-6pm Monday to Friday. We also have optional overtime shifts available on Saturdays from 9am-1pm. This role is based in our office in Hobart CBD.

We currently have full time and Part Time positions available. We will confirm your preference with you during the interview stage if successful.

About You
- You are passionate about helping people, naturally empathetic and demonstrate our values
- You demonstrate resilience and able to manage a high-paced work environment
- Have customer service experience - previous experience in Banking not essential, but would be advantageous
- You are a team player and excited to contribute to a positive team culture
- Demonstrate excellent communication skills, both verbal and written
- Demonstrate an ability to navigate multiple systems and learn new information

About Us

Oh hi We're MyState. You might know us as Tasmania's local bank, but our group also includes TPT Wealth. Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing really quickly, both in and outside of Tassie. It's a really exciting time to join our team.

We're determined to do things in way they've never been done before, and make a real difference in the lives of our customers. We know we're better when we're in this together and only win when our people, customers and community win too.

Our strategy is bold and brave, and we're growing really quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we're looking for?

We're small enough to care (and really mean it), but big enough to make an impact.

The human way to bank, and the human place to work.

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