Office Clerk Customer Service

**Company Description**:
Join a leading professional services firm that specializes in dynamic accounting, tax, and advisory solutions. With a client-centric approach, they provide businesses across diverse industries with tailored strategies and valuable insights, enabling them to flourish in today's competitive landscape. By combining expertise, innovation, and an unwavering commitment to excellence, they support global companies in achieving financial success and unlocking new avenues for growth.

**Position Summary**:
Join us as an Office Clerk / Customer Service Representative where your effective communication and organizational skills will shine. You will interact with customers, shippers, and vendors to facilitate timely deliveries, manage documents, and ensure a seamless process. Your expertise in SAP system operations will streamline administrative tasks, while your meticulous attention to detail will help you maintain an organized workspace, generate reports, collaborate globally, and support colleagues. Embark on a fulfilling career path where you can make a meaningful impact while enjoying a dynamic work environment.

**Responsibilities**:

- Corresponding with customer for taking orders, assisting with their queries, solving minor issues, etc
- Corresponding with shippers and vendors to achieve timely deliveries of shipments deliveries, shipping documents as well as necessary permits and certificates
- Issuing quotations, invoices, statements, delivery orders, and other documents using SAP system
- Recording and monitoring scheduling of import shipments and deliveries to customers, and related documents
- Providing and/or supporting to provide periodic reports which include sales forecast, item usage, stock on hand and shipping schedule, etc.
- Handling administrative duties such as flight and hotel reservation, purchasing with office supplies, etc.
- Undertake any other reasonable duties as requested by the Employer
- May be required to give assistance to less experienced employees in the lower level classification
- Clean, sanitise, and maintains their working area in a tidy manner and follow cleaning and sanitising instructions
- Assisting and/or to be trained in ad-hoc tasks or as directed from time-to-time

**Qualifications and Skills**:

- Familiarity (and sufficient experience) with Customer Service related tasks and ability to be proactive.
- Able to communicate in Japanese.
- Understand the company's protocols and procedures and be able to communicate well with other departments.

**About World Mode Australia**:
At World Mode Australia, our mission is to match you with your dream job. As a subsidiary of World Mode Holdings Global, we work with clients throughout the APAC region. As a human resources and recruiting agency based in Sydney, Australia, we are dedicated to helping individuals like you find rewarding employment opportunities across various industries.

With a network of over 1500 clients, we have access to a wide range of exciting positions that could be a perfect fit for you. We understand that finding the right job goes beyond matching skills and qualifications. That's why we take the time to understand your unique aspirations, values, and career goals.

**Earn $300 by referring someone to us who is looking for a job. If we, World Mode Australia, find them a new job, you'll receive the reward**

**Salary**: Up to $59,000.00 per year

Ability to commute/relocate:

- Silverwater, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Japanese (required)

Work Authorisation:

- Australia (required)

Work Location: In person