Resource Planner

2 weeks ago

Canberra, ACT, Australia Commonwealth Superannuation Corporation (Csc) Full time

Posted: 17/07/2025

Closing Date: 31/07/2025

**Job Type**: Fixed Term

Location: Canberra

Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation

**Your new role**:
We're looking for a proactive and detail-oriented **Resource Planner** to administer our Genesys Cloud platform, support intraday workforce management and contact centre planning to help deliver an exceptional customer experience.

Reporting to the Forecasting and Resource Planning Specialist, this role is responsible for ensuring the stability of telephony operations, ensuring the right staffing levels and capabilities are in place to meet customer demand across CSC's frontline teams. The Resource Planner actively monitors real-time performance, adjusts schedules as needed, and provides accurate short
- and long-term forecasting to support business needs.

**What you need to excel**
- Australian Citizenship required
- Experience with the Genesys Cloud platform/system is highly regarded
- Recent experience with rostering and scheduling to contribute to achieving performance objectives
- Technical knowledge within the call centre environment, including call centre metrics
- Excellent communication skills with the ability to build stakeholder relationships within CSC
- Ability to set priorities, plan and organise own workload with mínimal supervision and work to tight deadlines while effectively manage competing priorities
- Ability to investigate and analyse complex data sets to produce insights and reports to assist achieving strategic outcomes and operational improvements
- A proactive mindset, already seen as a go-to person - trusted by your peers, and ready to take on greater responsibility when the moment calls for it

**What will you get in return?**
- 12-month fixed term position, potential for extension or permanency
- We're committed to your continuous learning and professional growth, offering opportunities to develop your expertise as a Subject Matter Expert (SME) in Genesys Cloud
- Chance to develop strong relationships with key stakeholders across the organisation
- Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

**How** **do I apply?**
- **Applications close: Friday 31 July 2025, 5:00 pm**:

- **Please note: Agency submissions will not be considered for this position**

**More about CSC**:

  • Workforce Planner

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Senior Workforce Planner

    2 weeks ago

    Canberra, ACT, Australia Emanate Technology Full time

    Emanate Technology is partnering with a large government department in their search for an experienced Senior Workforce Planner for a critical program area.This is a contract role with multiple extensions available, offering a hybrid working model and the opportunity to contribute to high-impact ICT initiatives alongside a strong and collaborative team.The...

  • Human Resources Strategist

    2 weeks ago

    Canberra, ACT, Australia beBeeWorkforce Full time $200,000 - $250,000

    Job DescriptionThe Federal Government seeks an experienced Workforce Planner to align workforce needs with the organisation's business strategy and major program requirements.As a successful Workforce Planner, you will be responsible for:Developing workforce requirements for ongoing mission management of programs and projects.Identifying and providing...

  • Town Planner

    2 weeks ago

    Canberra, ACT, Australia Hays Full time

    A fantastic opportunity to join a well established planning/development team**Your new company**Hays Construction & Property are proud to be partnering with the iconic developer to support with resourcing of several key roles within the business.This is a fully integrated, Australian owned and operated Property Development company that works across the full...

  • Workforce Planner

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Workforce Planner

    2 weeks ago

    Canberra, ACT, Australia Strategic Partners Australia Full time

    OverviewWe are hiring for a Senior ICT Specialist Workforce Planner - (APS6 Level) for one of our Clients.Role: Senior ICT Specialist Workforce Planner - (APS6 Level)Location of work: Canberra (first three months work fulltime onsite, thereafter work 3 days from office and 2 days from home each week)Positions: 2 Positions; 1 is full time and another is...

  • Workforce Planner

    2 weeks ago

    Canberra, ACT, Australia Strategic Partners Australia Full time

    OverviewWe are hiring for a Senior ICT Specialist Workforce Planner - (APS6 Level) for one of our Clients.Role: Senior ICT Specialist Workforce Planner - (APS6 Level)Location of work: Canberra (first three months work fulltime onsite, thereafter work 3 days from office and 2 days from home each week)Positions: 2 Positions; 1 is full time and another is...

  • Town Planner

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our client is seeking to engage a Town Planner...

  • Workforce Planner

    3 weeks ago

    Canberra, ACT, Australia Strategic Partners Australia Full time

    OverviewWe are hiring for a Senior ICT Specialist Workforce Planner - (APS6 Level) for one of our Clients.Location of work: Canberra (first three months work fulltime onsite, thereafter work 3 days from office and 2 days from home each week)Positions: 2 positions; 1 full time and another is contractSecurity clearance: Baseline security...

  • Workforce Planner

    3 weeks ago

    Canberra, ACT, Australia Strategic Partners Australia Full time

    OverviewWe are hiring for a Senior ICT Specialist Workforce Planner - (APS6 Level) for one of our Clients.Location of work: Canberra (first three months work fulltime onsite, thereafter work 3 days from office and 2 days from home each week)Positions: 2 positions; 1 full time and another is contractSecurity clearance: Baseline security...