Technical Account Manager, Es

6 days ago

Sydney, New South Wales, Australia Amazon Web Services Australia Pty Ltd Full time

Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

- Act as a single point of contact to Enterprise Accounts
- Understand your customers outcomes and business goals
- Make AWS service improvement recommendations that fit with your customer strategy and architecture
- Evaluate, analyze and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Share knowledge and innovate with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS

Sydney, NSW, AUS
- Computer Science or Math background. - Working knowledge of software development practices and technologies
- Experience working with AWS technologies
- Solid understanding of technology budget management

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

  • Technical Account Manager, Es

    5 days ago

    Sydney, New South Wales, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- 5+ years of experience in similar roles...

  • Technical Account Manager, Es

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services (Aws) Full time

    OverviewAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.Our expertise...

  • Technical Account Manager, Es

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services (Aws) Full time

    OverviewAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.Our expertise...

  • Technical Account Manager, ES

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    OverviewAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise...

  • Technical Account Manager, ES

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    Overview AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our...

  • Technical Account Manager, Es

    6 days ago

    Sydney, New South Wales, Australia Amazon Full time

    AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and...

  • Technical Account Manager, Es

    6 days ago

    Sydney, New South Wales, Australia Amazon Web Services (Aws) Full time

    OverviewAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise...

  • Technical Account Manager, Es

    5 days ago

    Sydney, New South Wales, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience with AWS services or other cloud offerings- Experience in internal enterprise or external customer-facing environment as a technical leadAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to...

  • Technical Account Manager Ps, Es Anz Tam

    6 days ago

    Sydney, New South Wales, Australia Amazon Web Services Australia Pty Ltd Full time

    5+ years of technical engineering experience- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.Key job responsibilitiesTAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with...

  • Technical Account Manager

    6 days ago

    Sydney, New South Wales, Australia Generation-e Full time $104,000 - $130,878 per year

    About the roleAs a Technical Account Manager - UC & CX at Generation-e, you will be responsible for providing strategic account management for our Unified Communications (UC) and Customer Experience (CX) clients. This is a full-time role based in our Sydney CBD office, but we encourage a flexible, hybrid working model that caters to both in-office and remote...