Quality Assurance Officer

**Quality Assurance Officer**
**(**
**Job Number**:
**220001A0**
**)**

**Description**

**About the role**

Reporting to the Programme Quality and Assurance Lead, these fantastic opportunities will see you provide independent appraisal of the refunds delivered under the remediation and rectification programme, recommending system/process improvements where deficiencies are identified, and helping to drive capability uplift in the team.

As Quality Assurance Officers, you will be responsible in working within the remediation QA Framework to ensure maintenance of acceptable standards and adherence to agreed remediation process. Additionally, you will provide support and guidance on the expected usage of the remediation systems and processes to frontline remediation staff.

The positions will be based in Eight Miles Plain with a hybrid flexible working option on offer

**About you**

To be successful in the role, you will possess the following key attributes:

- Minimum of Year 12 Certificate and/or qualification in relevant study area
- 3-5 years' experience in a similar role with some or all of this gained in the banking, insurance, or financial services industry.
- Demonstrated experience with quality management systems
- Demonstrate a strong understanding of compliance and quality assurance principles
- Strong communication and complaints handling skills
- Strong analytical skills with ability to interpret standards and legislation
- Knowledgeable about compliance and governance issues pertaining to the role (e.g., GICoP)

**About RACQ**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply.

**Benefits of joining our team**

Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance, and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events.
- A range leave options, including 12 weeks paid parental leave, 2 weeks' paid non-primary caregiver leave and purchased leave up to 4 weeks per year.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga.
- Invest in your development with in-house development programs and online courses and many more

**Ready to apply? You've got this.**

**RACQ is a 'Circle Back Initiative' employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113