Head Of Line 1 Risk

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what's the job?

This role will support the performance of Cover-More Australia's insurance business through implementation of an effective Governance, Risk and Compliance Management program, working closely the Australian Operations and Risk and Compliance teams.

You'll lead the development, rollout, and maintenance of a Line 1 assurance framework, covering Authorized Representative compliance, domestic compliance, and controls uplift and assurance activities. Ensure our operations remain resilient while safeguarding our customers' interests.
You'll lead periodic workshops with business risk owners to ensure risk ratings are accurate and current following the Group Risk & Compliance team methodology.
You'll regularly evaluate risks associated with our products, services, and processes. Provide recommendations to enhance risk controls and minimize potential harm to customers.
You'll provide risk advice and assistance on sales projects and initiatives, ensure key compliance & operational risks are identified and controls to address those risks arising from new projects and initiatives are put into place.
You'll work with the legal team to ensure our practices align with legal requirements, collaborating with legal experts to interpret regulations and implement necessary changes, always keeping customer interests at the forefront.
You'll work with Learning & Development to train employees, emphasizing compliance awareness. Equip them with the knowledge needed to serve customers effectively while adhering to regulations.
You'll partner with the business in maintaining a mature and rigorous governance and control environment.
You'll drive policy and process development at a local level to establish appropriate frameworks and to implement group policies.
You'll work with the business as a Risk lead to identify operational, reputational, regulatory and strategic risks and impacts arising from business activities and upcoming regulatory change
You'll develop and execute a comprehensive BCP strategy. Align it with our business objectives, emphasizing uninterrupted service delivery to our customers even during crises.
You'll support the CEO and COO to prepare for and respond to, any crisis. Work with the COO, CEO, Technology and other teams and stakeholders to establish clear communication channels during emergencies. Ensure timely updates to customers, employees, and regulators are made.
You'll develop and prepare monthly and quarterly reporting

And what are we looking for?

You'll ideally have at least 10 years risk management and/or compliance experience
You'll have at least 5 years' experience with operational risk in the insurance sector, with some knowledge of sales and distribution channels in financial services preferred.
You'll hold relevant qualifications in law, accountancy, business, commerce or equivalent experience
You'll have a good working knowledge of the financial services regulatory environment in Australia
You'll have good working knowledge of insurance products
You'll be familiar with ASIC AFSL
You'll be comfortable interacting with, and presenting to, senior executives

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave