Medical Receptionist

3 days ago

Sydney, New South Wales, Australia I-Med Full time

At I-MED we believe in working as a team and delivering high quality healthcare, to every patient, every time.If these are the kind of values you strive for, then we'd like to talk to you, because At I-MED Radiology we recognise that to be the leader in our industry, we must invest in our people, systems and technology and put the patient at the centre of everything we do.Our clinic in Hurstville is currently seeking an experienced Medical Receptionist to join the team. The role is a full time, permanent position working Monday to Friday between the core hours of 7.30am and 5.30pm. This is a 9 day fortnight with an RDO every 2nd week. Ability to speak/understand Mandarin or Cantonese is highly desirable for this position.Reporting to the Office Supervisor, you will be responsible for providing high level reception duties and administrative services whilst ensuring the delivery of professional, caring and friendly services to patients, referrers and other customers. Working for I-MED offers you:

- A collaborative and professional working environment
- Competitive remuneration package with flexible work options
- Opportunities for career advancement with I-MED's continued growth and expansion
- Commitment to your health and well-being, including access to employee assistance program
- A range of employee benefits, such as paid parental leave and discounted health insurance
- An innovative, respectful and welcoming clinic environment united in the pursuit of excellence

**Key accountabilities include**:

- Driving the delivery of high quality reception and contact centre services
- Managing appointments to maximise customer service and clinic efficiency
- Providing excellent customer service and patient care
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

**Key selection criteria**:

- Previous medical receptionist and call centre experience (highly desirable)
- Ability to speak/understand Mandarin or Cantonese is highly desirable
- Ability to manage high volume, inbound calls
- Demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment

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