Report & Image Access Consultant

3 days ago

Australia Jones Radiology Full time

Join South Australia's leading patient-focused Medical Imaging Practice
- Entry level, permanent part time opportunity - multiple positions available
- Based at our Head Office in Eastwood with flexibility to work at other locations.
- Work in a friendly, committed, and dynamic team, where patient care is at the centre

**About Us**

At Jones Radiology we are committed to minimising patient effort and delivering the best possible patient experience. We do this by investing in our people, systems, and technology. Jones Radiology is the provider of choice for referrers and patients in our communities.

**About the Role**

Reporting to the Clerical Chief, this role is responsible for managing inbound calls from patients, referrers and other external stakeholders requesting report and image access.

This is a part-time opportunity working two or three days per week, Fridays being an essential day of need. This is a constantly expanding role with growth and development opportunities, and we are looking for customer orientated people to join our committed team

As part of the Clerical Team, this role:

- provides a high standard of customer service to patients, referrers and third parties.
- builds strong and cooperative relationships with internal and external stakeholders.
- maintains, manages, and delivers patient records in a timely and confidential manner.

This integral role enables Jones Radiology to deliver expectational, high-quality services to patients, referrers, and other external stakeholders by providing professional, caring, and friendly customer support.

**About You**

To be considered for this role, you will demonstrate the following:

- understanding of and ability to provide excellent patient care and customer service.
- excellent organisation, communication, and interpersonal skills.
- demonstrated experience using multiple programs simultaneously and systems navigation.
- ability to work autonomously and in a team environment.
- excellent attention to detail, decision-making and problem-solving skills.
- basic understanding of medical imaging terminology and procedures is desirable but not essential.

**What Jones Radiology Offers You**
- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of support parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, wellbeing tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

This is an exciting opportunity for individuals at the start of their career or individuals with previous experience to excel in the maintenance, management, and delivery of patient records at a growing and market leading business.

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