Social Community Manager

Mamamia is Australia's largest independent women's media company, with a decade-long reputation for being on the pulse of what women are talking about. If the Mamamia brand were a person, we'd be the one you can't stop talking to - we're candid, warm, honest and inclusive, and every day we're telling new stories you can't turn away from.

Squad is Mamamia's full service end-to-end content agency, and the Community Manager 1 year contract presents a unique opportunity to grow your experience, both within our exciting agency environment, and embedded deeply in a client-side business.

The Squad Community Manager will be responsible for building, managing and engaging our client's (Campari Group) brand communities in social media. Since different digital spaces have unique cultures and best practices, Community Managers must be the consistent tone and voice of the brand across all social channels; posting content, commenting, engaging and answering questions from customers and fans on behalf of the Campari brands we manage.

We're looking for a true social native with relevant experience and a deep understanding of how to drive engagement in all of today's relevant social platforms.

**About the role**
- Managing our client's online communities on social media platforms including Facebook, Tik Tok, Snapchat, Twitter, Instagram, LinkedIn and YouTube. Utilising social management tools such as Sprinklr, Creator Studio, and Sprout Social to monitor and engage with the platforms
- Responding to messages, queries, complaints and customer reviews on social channels.
- Using analytics tools to monitor performance in line with social media metrics including community engagement and brand sentiment.
- Contributing to creation and implementation of social media content calendar.

**About you**
- Minimum 1-2 years previous experience in role
- Previous experience in Social media or community management
- Ability to give and receive effective feedback with curiosity and respect
- A strong commitment to continuous process improvement, initiatives, and ability to solve problems creatively
- Possess a PMA (Positive Mental Attitude) and wow your clients and co-workers every day

**About us**

We're fast-paced and innovative, and democratic when it comes to strategies and ideas.

We're small enough that you can create real and tangible change, and have your voice heard, and large enough that we can support your ideas with experienced, industry-leading teams, and deliver them to an audience of millions of women every month.

The core purpose of Mamamia is to make the world a better place for women and girls, and we live this philosophy in the content we create, and with the work we do with our charity partner, Room to Read. The independence and empowerment of women starts with universal literacy, and since 2017, Mamamia has supported Room to Read's Girls' Education Program, which breaks cycles of illiteracy in Asia and Africa. We've funded the education of tens of thousands of girls, and Mamamia staff have visited the schools where we've made an impact.

**_ As well as being a meaningful and exciting place to work, Mamamia offers:_**
- A fun, dynamic and collaborative workplace culture
- Learning & Development - tailored to each person's individual goals
- A day off for your birthday (mama-me day)
- Flexible working conditions
- Monthly birthday celebrations and quarterly events
- Free breakfast daily
- Purchased annual leave scheme
- Paid parental leave
- Reward and Recognition - pick a prize from our rewards menu when you are recognised by your team
- Paid volunteer leave to get involved with our charity partners
- Mamamia is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to appl_y.