Associate Director, Student Residential Services

Excellent opportunity within Student Residential Services at Swinburne University
- Full-time, ongoing position at our Hawthorn campus
- HEW Level 9 + 17% super and attractive staff benefits

**About the Role**
Are you ready to shape the residential experience for over 600 students from across Victoria, Australia, and the globe? Swinburne University is seeking a dynamic leader to join us as Associate Director, Student Residential Services.

Based at our vibrant Hawthorn campus, this pivotal role offers the opportunity to lead a dedicated team in delivering high-quality, inclusive, and engaging on-campus accommodation. You'll drive strategic planning, oversee capital development, and ensure compliance with national standards—all while fostering a safe, respectful, and empowering community for our residents.

We're looking for someone with strong leadership and relationship management skills, a passion for student wellbeing, and a proven track record in managing complex incidents and residential services. If you're future-focused, collaborative, and ready to make a lasting impact, we want to hear from you.

Join us in creating tomorrow's student experience—today.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Demonstrated management experience and strong leadership skills and service delivery in a related industry, preferable in student and/or residential services
- Demonstrated ability to manage critical and complex incidents and has strong problem-solving skills.
- A strong passion, understanding and empathetic on the personal and academic needs of tertiary students.
- Proven ability to manage teams to maintain compliance with legislative and accreditation requirements.
- Excellent written and verbal communication skills including the ability to liaise and negotiate effectively with stakeholders and contractors.

**Qualifications**
- Degree (and/or postgrad) qualifications in a relevant field such as property management, commerce or social services and relevant experience in providing student services and/or accommodation / property services, or equivalent.

**About Swinburne University of Technology**
Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

**Applications Close: Sunday 27th July 2025 at 5:00pm.**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
- As a Circle Back Initiative Employer, we commit to responding to every applicant._