Area Manager Professional Services

2 weeks ago

Brisbane, Queensland, Australia Nbn™ Full time

Job Expectations

Our field services workforce is responsible for making a meaningful and lasting impact and bringing more possibilities to Australian homes and businesses, while propelling our nation into the future.

The Field Services Professional Services Area Manager will lead a team that undertakes both pre and post compliance activities across the full range of field tasks, nbn products and technologies.
- Please note, this role can be located within the greater Brisbane area_

A bit about your role

The Field Services Professional Services Area Manager will be a crucial point of inquiry and a trusted advisor to lead a team of field and quality specialists and ensure all work is to nbn standards with respect to HS&E and quality, across nbn Build, Service and Network programs.

This role will build a team that's dedicated to delivering the highest standards of customer experience through their compliance and continuous improvement practices.

Your ability to foster a health, safety and environment-first culture within the field will ensure all work is completely aligned with nbn's safe systems of work and critical risk controls. This will include conducting QA and coaching activities with our internal workforce and delivery partners (where applicable) across all standards with respect to Connect, Assure and Build.

A bit about you

To thrive in this role, you'll be an autonomous and motivated self-starter with experience in leading operational or engineering teams in service delivery, construction, or service restoration.
- What you'll put in:_
- Be a safety leader in promoting a healthy and safe environment
- Confidence in working to quality and compliance frameworks
- Comfort working and communicating with GM-level, delivery partners, and fieldwork managers
- Passion for problem-solving and relationship-building
- Ensure workforce is adequately skilled and equipped to meet business needs and that critical KPI's are either met or exceeded
- Be able to wear multiple hats within the company to anticipate problems and plan accordingly
- Skilled at making commercially sound business decisions
- Balancing human issues and financial controls with demanding client expectations
- What you'll get out:_
- Positive and versatile career trajectory
- Inclusive work culture where wellbeing is prioritised
- Opportunities for advancement
- Exciting time to join our team and work across multiple projects
- Passionate coworkers who uphold an energetic culture of forward-thinking, caring, and simplicity

A more inclusive working world

Where to from here?

Worker Type

Permanent

Time Type

Full time

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