Case Manager Level 1

**CASE MANAGER - PERSONAL INJURY | CHARLESTOWN**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**The role**

Step into a role where your resilience and compassion are key to your success. As a Case Manager, your primary goal is to support workers who have experienced workplace injuries, guiding them on their journey back to health and facilitating their safe turn to work. You will play a crucial role in keeping all stakeholders informed throughout the claims process, offering guidance and support to help them navigate the process with clarity and confidence.

**Main responsibilities**
- Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes.
- Make key liability decisions and assess claims for reasonable and necessary treatment.
- Assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports.
- Provide timely and effective responses to customer needs and ensure accurate processing of claims.

**About you**
- Extensive experience working as part of a highly resilient team.
- Experience in a comparable industry or case management experience is desirable but not essential.
- Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
- Known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers.'
- Ability to handle difficult situations professionally while resolving complex issues.
- Ability to work collaboratively in a team environment, providing advice and guidance to other team members.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Charlestown, NSW, AU, 2290

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 72495

**Position Cluster**:

- Non-Executive