Case Manager Level 1

**Case Manager - Consumer Credit Claims (CCI)| Sydney | 12-month contract**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**The Role**

We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high performance culture and join a results-driven team consisting of Claims Service Consultants and administrative support staff.

As Case Manager, you will be our first point of contact for new claimants and assist existing customers with their enquiries. You will have passion for delivering exceptional service to our customers in their "Moment of Truth" and act as a true ambassador of a trusted brand.

**Key responsibilities include**:

- Managing initial and ongoing assessment of claims through to finalisation
- Building effective relationships with a variety of key stakeholders - both internal and external.
- Ensuring consistent delivery of a high standard of customer service and provide regular updates to customers throughout the duration of their claim.
- Experience in managing CCI Insurance Claims
- A naturally empathetic nature, with a strong customer service focus
- Exceptional written and verbal communication skills
- Excellent attention to detail

**The following skills are favourable**:

- Flexible and Proactive
- Show initiative
- Interpersonal Skills
- Be able to work within a team

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 66642

**Position Cluster**:

- Non-Executive