Brighton Cares Coordinator

1 week ago

Brisbane, Queensland, Australia Nxt Building Group Full time

The Customer Care Co-ordinator reports to the Brighton Cares Service and Warranty Manager and is part of the Brighton Cares team. In this highly rewarding role, your focus will be to provide support to our customers and maintenance team to co-ordinate defect rectification work on our homes in line with our contractual requirements and quality standards. More specifically, your responsibilities will include:

- Liaising with customers and allocating work to our Assessors and service team for inspections, maintenance service dates and general maintenance requirements
- Managing calendars and processing of paperwork at the end of each appointment
- Producing service requests, purchase orders and inspection reports relating to scope of work
- Following up on outstanding orders and service requests, this will require outbound calls to our service providers
- Assisting with general administrative duties, including but not limited to scanning and filing.

To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of Brighton Homes and NEX Group along with:

- Previous experience in a team admin or customer support role involving workflow management
- An ability to show empathy, communicate with clients and various teams to provide information and updates on maintenance works
- Excellent customer service and communication skills
- Outstanding, organisational, and planning abilities with the ability to work under pressure
- Knowledge of property maintenance, building & construction processes is preferable but not essential
- A positive attitude with the ability to work by yourself or within a team

At Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We offer a range of stunning architectural house plans full of sun-fringed spaces and generously sized rooms, perfect for the Brisbane, Gold Coast and Sunshine Coast lifestyle. Our home designs consistently win Master Builders Association State and National Awards.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia's number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?

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