Client Services Manager

5 days ago

Singleton, Australia Signature Care Operations Full time

**About Signature Care**

An Australian-owned and-run family business, Signature Care has over 35 years of experience in building, owning, and operating residential aged care homes and partnering with other aged care providers to increase their network of aged care homes. As a family, we are actively involved in all aspects of building design, construction, operations, and models of care and service, and we are deeply committed to the well-being of those who live in, visit and work in our residential care community.

**About the Role**

The main purpose of this role is to manage the admissions and waitlist for the residences and to manage the facilitation of tours across the residences. This role is to assist residents and their representatives with the process of admission to residential care therefore a sensitive consumer orientated approach is essential.

This role may also be expected to visit and assess potential residents within their home or at hospital, to determine their suitability for admission.

Some of the tasks our Client Services Manager may undertake include (but are not limited to):

- Ensuring that rooms across all residences maintain satisfactory occupancy.
- Liaise with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to assist in maximising bed occupancy,
- Organise and schedule appointments with potential clients to showcase any of the requested residences in the organisation
- Facilitate and organise admission paperwork and ensure Assessment is current
- Provide a smooth transition of admission process into the residence.

**About You**
- Excellent customer service delivery
- Knowledge of financial requirements for admissions into an aged care facility
- Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders
- Ability to delegate and prioritise tasks and be results orientated
- Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
- Meticulous attention to detail and accuracy.
- Current drivers licence

**Employee Benefits & Work Culture**

Our vision has always been to provide high-quality homes accessible and inclusive to every person, which encourages independence and best practice in models of service and care. By maintaining an inclusive and vibrant work culture, we can also make sure we have a warm and comfortable home for our residents.

Our staff's health and wellbeing are important to us - which is why we have developed and partnered with selected providers to offer employees a growing range of benefits to make sure they get the most out of their working and personal life. Benefits available include:

- Awesome friendly team
- On-site cafe
- Exclusive staff discounts with JB Hi-Fi
- CommBank Workplace banking
- Salary sacrificing options including superannuation and novated leasing through Enlist
- Benefits through our default superannuation fund HESTA
- Access EAP - a voluntary, confidential, and free counselling service
- Immunisation (flu and Covid) is provided free at the site
- Great computer systems with dedicated IT team support
- A team that celebrates special occasions and success

If you like a supportive work environment with a passionate, friendly team and love people (preferably in the aged care sector) - this is the job for you

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