Guest Services

1 week ago

Melbourne, Victoria, Australia Obrien Real Estate Full time

**Full Time - Guest services & Accommodation Manager**

We're looking for a dynamic leader to drive our Holiday accommodation team at OBrien. This role is perfect for someone eager to dive into the fast paced and diverse world of holiday accommodation within the Real Estate sector.

Why Join Us?

**- Career Growth**: This position is available due to an internal promotion, so you will be stepping into a thriving team environment.

**- Hands-On Experience**: Get trained and gain practical experience in the world of Real Estate to further bolster your existing accommodation experience.

**- Supportive Environment**: We provide thorough onboarding, continuous training, and ongoing support to help you succeed.

**The Role**:

- Connect with potential landlords and represent holiday properties with enthusiasm.
- Ensure smooth guest experiences and deliver exceptional service.
- Assist the holiday team with day to day management of guests and holiday landlords
- Assist the holiday team with maintenance management
- Organize and oversee the team during large scale events and seasons (Grand Prix, Xmas holidays etc)
- Assist, support and develop the holiday team and department overall
- Collaborate with and report to management and the operations team to ensure the department operates successfully.

**What We're Looking For**:

- Experience in short stay accommodation (private homes, hotels, caravan parks etc.)
- Valid Driver's License (essential)
- Experience in Microsoft Office365 (Word, Excel, PowerPoint, Outlook)
- Excellent time management and customer service skills
- Accurate data entry and strong organizational abilities
- Reliable, flexible, and committed to follow-through
- Outstanding communication skills, both written and verbal
- A motivated, career-focused attitude with a professional appearance
- Flexibility for full-time hours

**Why apply?**
- Excellent Career progression in our fast-growing business
- A fun and rewarding environment that loves to reward its team
- Above average salary + commissions
- An environment that supports further learning, training, and development

**About Us**:
Founded in 2010, the REIV award winning O'Brien Real Estate is well-known for top producing local agents backed by a strong network of motivated professionals driven to succeed. O'Brien Real Estate prides itself on offering the finest in customer service.

We consistently utilise the best Real Estate trainers to improve our skills which in turn delivers great results. Our directors are consistently involved with day to day business, providing support and guidance.

From one single office with a handful of staff, we have actively grown the business in a relatively short period of time, to be one of Victoria's most forward-thinking and progressive real estate networks.

With a holistic approach to what we do, every OBrien Real Estate team member is encouraged and supported to lead a balanced lifestyle as well as being given opportunities to give back to the community.

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