Case Manager Level 2

**Case Manager Level 2 - Personal Injury | Sydney**

**What if you could put the customer at the heart of everything you do?**

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**The role**

We are seeking a Case Manager who will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements. The role will be responsible for maintaining a focus on strategic collaboration and case management, to maximise early resolution of claims and recoveries.

**You'll be responsible for**
- Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
- Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
- Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
- Ensuring data is maintained through correct data entry.
- Actively contributing to the achievement of business targets and participate in departmental projects, as required.

**About you**
- Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
- TMF/Insurance for NSW experience highly regarded
- You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
- You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

**What's on offer?**
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 57211

**Position Cluster**:

- Non-Executive