Reservations Assistant

3 days ago

Melbourne, Victoria, Australia Six Degrees Executive Full time

Location:
- Frankston- Job Type:
- Temporary- Salary:
- $28 - $38 per hour, Benefits: Attractive benefits- Contact:
- Christy Moses**About The Encoreship Program**
Peninsula Hot Springs have partnered with "The Encoreship Program" which is a unique program offering employment opportunities for women who have been out of the workforce for an extended period and are ready to return. This program offers Fixed-Term Contracts to anyone who identifies as a woman, is an Australian resident and has had an extended period (1+ years) away from the workforce and is having difficulty re-entering. In addition to a paid work opportunity to up-skill, this program will also build confidence and provide mentoring and networking sessions in a structured and supportive environment.

**About Peninsula Hot Springs**
Peninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature. We employ over 380 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.

**The Role**
We are currently seeking an experienced and passionate Reservations Assistant. This role will see you working in our Mornington Reservations Office where you will be managing guest queries and reservations via phone and servicing our guests in a customer facing capacity.

Your day will see you:

- Deliver an exceptional level of customer service as the first point of contact for all our guests queries
- General reception and administrative tasks such as sales transactions, answering phones, preparing of gift certificates
- Undergo training as required for new products, ensuring you have up to date product knowledge
- Manage customer bookings, ensuring a high level of details and accurate information is provided
- Effectively communicate with other departments in regards to guest queries and requests

We are seeking someone with previous experience in reception, reservations, administration or customer service, with the ability to multi-task and handle a high volume of calls. Quick learning abilities is a must for understanding our booking systems which will require a strong attention to detail. Guest satisfaction is key and your strong work ethic and passion for customer service ensures you every success.

**What's On Offer**:
Peninsula Hot Springs Truly believes that our people are the heart of our business. We are committed to your professional development through training, learning and career progression opportunities. At the Peninsula Hot Springs, we want you to share the experience and have the opportunity to relax, restore and rejuvenate also offering:

- Complimentary bathing for you, your family and friends
- Generous discounts on dining, retail and spa/ wellness offers
- Access to wellness activities such as fitness, workshops, yoga and meditation classes
- A supportive and inclusive team environment to share these experiences with

Please note a Working with Children Check is also required for employment with Peninsula Hot Springs

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