Patient Administration Officer
4 days ago
**The Opportunity**
We are seeking an organised and enthusiastic professional with a passion for exceptional customer service to join our diverse administration team. This **casual role** involves supporting administrative and clinical teams across the hospital—from front office and reception through to ward services.
Key duties include coordinating clerical tasks throughout a patient's hospital journey, from admission to discharge, and providing prompt, courteous support to patients, relatives, and staff. Shifts range from 2 to 5 days per week (based on staffing needs), with potential to transition into a permanent part-time role.
Flexibility to cover occasional shifts at Nambour Selangor Hospital will also be highly regarded.
**Key Responsibilities**
- Provide effective management of incoming calls to the hospital
- Provide timely, accurate information to patients, visitors, and staff.
- Work closely with medical teams to ensure a seamless patient experience.
- Perform and interpret Health Fund eligibility checks and collect payments;
- Perform patient admission and discharge processes efficiently;
- Compile and manage patient admission paperwork and clinical documentation.
**Skills and Experience**
You will be an approachable and proactive administrator who values patient care and customer service aligned with Ramsay's core values.
You will have:
- Previous experience in a similar role (preferred).
- Familiarity with Meditech or other patient data systems (desirable).
- Knowledge of Health Funds and patient eligibility (desirable).
- Strong attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and within a team.
- Proficiency in Microsoft Office and general computer literacy.
This role suits someone who can confidently manage varied tasks and competing priorities throughout the day.
**What's in it for you?**
- **Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- **Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- **Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.
- **Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
- **_Please note_**_ casual employees may not be eligible for all benefits._
**The Hospital**
Noosa Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of '_People Caring for People'_ since 1964.
**Requirements**:
- _Must _provide a_ _**National Police Check** conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.
**To Apply**
**Applications Close: 8th August 2025
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