Im&T Service Centre Manager

7 days ago

Sydney, New South Wales, Australia Sutherland Shire Council Full time

**_Due to an exciting period of growth, a number of new roles have become available in our IM&T unit to better respond to the changing needs of our community_**_._

Things We'll **Trust** You With:

- Managing our customer facing services and ensuring service levels are reached or exceeded for all service centre activities.
- Providing robust leadership in all aspects of the Service Centre unit, fostering a strong organisational culture focused on maximising team engagement and productivity.
- Being responsive to a dynamic environment in a highly effective, efficient and professional manner.
- Demonstrating highly developed skills in customer experience, service improvement, solving problems, building professional relationships, communicating with a wide range of stakeholders.

Things You'll **Do**:

- Lead a multi-disciplinary team of professionals, with a focus on developing individual and team capability to create a culture of customer service excellence.
- Provide thought leadership in terms of emerging trends and innovation in the service management and customer service space.
- Use your experience and knowledge in leading a Service Centre or IT Service Desk team to build an IM&T Service Centre function that delivers on IM&Ts vision for trusted, secure, proactive, and customer focused services
- Establish and maintain strong stakeholder relationships, winning respect at all levels through sound and expert advice, reliability and personal integrity, constructively dealing with difficult issues as they arise.
- Empower your team to provide services that contribute to Council's Community Strategic Plan (CSP) goals and in doing so, ensure the current and future needs of the community are attained and has community has confidence in Council.

***Things You'll **Be Proud** Of:

- Creating a connected, vibrant and safe community that respects people and nature, enjoying active lives in a strong local economy.
- Working for an organisation which has our community at the heart of all that we do.
- The positive impact you make for our people, business units and community.
- Showcasing Council's values in all that you do - Collaborate, Achieve, Respect, and Evolve.

The **Fine** Print:

- **Package**:An attractive remuneration package will be offered reflective of experience.
- **Hours of work**:Permanent Full Time
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?

This position has been readvertised. Past applicants need not reapply.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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