Field Service Technician

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We are
EssilorLuxottica,
a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands
Ray-Ban, Oakley
,
Oliver Peoples, Persol, Costa
and more, alongside esteemed licensed brands such as
Tiffany & Co, Burberry
, and
CHANEL
whilst our cutting-edge lenses
Varilux
and
Transitions
lead the industry in innovation. In
Australia
and
New Zealand,
we operate the iconic retail and eye care brands:
Sunglass Hut, Oakley, OPSM, Ray-Ban
and
Laubman & Pank.
Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
We are seeking an experienced and enthusiastic
Field Engineer / Service Technician
to join our team. This role is based in Brisbane and will support our optometry and ophthalmic customers throughout Queensland. Part of a strong sales and service team, this role can be quite varied, supporting the whole device life cycle, from installation, networking and software updates, through to ongoing maintenance, trouble shooting and repairs. Our diverse ophthalmic portfolio ranges from consulting room furniture, through to OCTs, imaging devices and retinal lasers, no two days will be the same.
This role is ideally suited to someone who loves IT, problem solving, and has a can-do attitude. You will be well supported by an experienced group of technicians throughout Australia and New Zealand, and will be critical for the success of our sales team in Queensland.
Your key responsibilities
Equipment installation, including associated system software
Remote phone and online trouble shooting and IT support
Device repairs at customer sites and in Service workshop
Ensure that the equipment is prepared and QA complete prior to installation
Maintain effective relationships and build trust with customers
Ongoing trouble shooting, learning and knowledge sharing amongst the Service team
Logging all faults within the company and manufacturer service systems
Effective communication and management of major repairs and escalations for complex issues
About you
Proven success in medical device service and support, ideally in a related field
Able to complete manual movement of equipment, when required
Excellent problem solving, analytical, trouble shooting skills
Excellent time management and planning skills
Clear and helpful telephone manner and interpersonal skills
Self-motivated, results-oriented, and able to work autonomously
Flexible with work travel, with occasional overnight to stays support regional customers
Valid driver's license
Working at Optimed, part of EssilorLuxottica
A career with EssilorLuxotticawill offer you rewarding experiences and the opportunity to develop your skills every day, you will also enjoy:
A generous $1,500 yearly product allowance for you to spend across our portfolio of brands including Sunglass Hut, OPSM, Laubman & Pank, EyeQ, Oakley and Ray Ban
Global volunteering opportunities through our OneSight Foundation
Wide range of career opportunities across the EssilorLuxottica network
To be considered for this opportunity, please click apply and send your cover letter and resume today.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
Job Segment:
Medical Device, Retail Sales, Ophthalmic, Optometry, Healthcare, Retail
Provider
Description
Enabled
SAP as service provider
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
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