Service Advisor

2 weeks ago

Melbourne, Victoria, Australia Commercial Motor Vehicles Pty Ltd. Full time

About the company
CMI Toyota has been established since 1963 and is one of the most highly regarded Toyota dealers in the country. As South Australia's number one Toyota dealer we pride ourselves on our commitment to customer service while providing an excellent working environment with an enviable culture. CMI Toyota is a subsidiary the CMV Group of companies, a proudly South Australian owned and operated family business with over 1900 employees, representing some of the best automotive brands in the world.

About the role
The Service Advisor is the primary contact between the company and our customers for service and repairs of vehicles. You will ensure a high level of customer satisfaction and prompt attention to customer needs. The role requires a customer-oriented approach, great communication and team work, and an ability to work in a fast paced environment.

Duties & Responsibilities
- First point of contact to assist customers in person or by phone
- Determine customer needs and communicate with the service department
- Organise and follow up on our guests' vehicles during the course of the day
- Liaise with service department to ensure vehicles are delivered in a timely manner
- Follow all required WHS policies and procedures
- Behave in line with company values at all times

Skills & Experience
- Previous experience in a similar automotive role is desirable
- Friendly approach and professional presentation
- Strong communication and organisational skills
- Knowledge of the automotive industry
- Able to work in a fast paced environment
- Sound computer literacy
- Self-motivated, punctual and reliable
- A current drivers licence

**Benefits**:

- Excellent working conditions and company culture
- Extensive ongoing manufacturer and in house training
- Career development opportunities
- Regular employee engagement initiatives
- Generous remuneration on offer

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