Registry Oversight Manager

**Work type**: Fixed term Full time
**Location**: NSW- Sydney CBD, VIC- Melbourne CBD
- Twelve months fixed term contract role, Sydney or Melbourne location
- Coordinate the success of Registry services to Asset Servicing clients and oversee the supplier relationship with a key service partner
- Use your stakeholder management skills to work with a supportive and experienced team

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as Registry Oversight Manager in a 12 months fixed term role.

**The role**:
We are looking for an experienced and highly motivated individual to join our Client Services team.

Working closely with a team of Client Service Managers, Account Managers and our Registry services partner, this key role has responsibility for coordinating the interaction with a key supplier to ensure that we meet the service needs of our Fund Manager client base. You will understand key elements that drive exceptional service to our clients, using your skills to collaborate effectively with colleagues and external stakeholders, plus monitor the day-to-day relationship and key arrangements with this service supplier.

**In this role, you'll have the opportunity to**:

- Be the front-face of our day-to-day relationship with a key service partner
- Work collaboratively with Client Service Managers on a range of client projects and requests
- Lead or participate in governance meetings with our supplier or key client meetings, ensuring that detailed agendas and action lists are prepared and followed
- Manage escalated client issues and queries through to resolution, partnering with our specialist Registry services supplier to deliver key initiatives for the benefit of end-customers
- Support registry related change initiatives through testing and impact analysis
- Reviewing and presenting client documentation, working with colleagues as required to complete written responses to specific requests, due diligence queries or client incident reports
- Proactively identifying problems and issues, recommending or supporting a course of action to resolve.

**A diverse and inclusive workplace works better for everyone**:
At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

**With more focus on you, choose NAB to propel your career**:
This opportunity will give you exposure to a wide range of stakeholders at all levels of the business whilst being part of a team that is focused, hardworking and passionate about our shared vision to create the very best experience for our customers.

This role can be based at NAB Place, 2 Carrington St Sydney or NAB Place, 395 Bourke Street Melbourne. Both buildings are state-of-the-art, enabling deep collaboration between colleagues and customers and designed to allow maximum flexibility, via hybrid working. Venture in by public transport, bike or car with flexible options based on the way you work now and in the future.

NAB are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and we also provide 2 days of paid leave each year through our employee volunteering program to support community organisations that you're passionate about. We support our colleagues to be their best by offering a wide range of flexible and hybrid working arrangements and health & well-being benefits.

**Application**:
To be eligible to apply, you must have Australian or New Zealand citizenship or independent permanent residency status. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.