Service Associate, Global Transaction Services

Opportunity to join Westpac's Institutional Bank
- Established career path and progression opportunities
- Sydney based role

**How will I Help?
**The Service Design Lead will work with the Global Transaction Services (GTS) business line which is a critical pillar of Westpac's Institutional Bank.

The Service Design Lead is responsible for managing and driving services design and discovery processes related to this transformation journey - from concept to production. This role manages a team of service designers that will be embedded into internal project teams and cross-functional "design sprint" teams to develop service blueprints that support our desired customer and business outcomes.

The Service Design Lead will also drive the ongoing development of operational procedures, user documentation and training materials and ensure a human-centred approach for improving our way of working consistent with business objectives, changing technology and organisational operating models. The role works closely with business partners including Sales, Product, Technology, Operations, Risk, and platform vendors.

**What's in it for me?
**You will support an activ e and growing component of the Global Transaction Services team and work in a fast paced and changing environment. The ability to adapt to changing workflows and volumes will be critical, and someone that is a fast learner and is flexible in their thinking will be successful in this role.

Your role with be essential in triaging incoming Institutional client enquiries and as well as actioning enquiries once the correct path of action is identified. You will further develop your knowledge of Institutional Banking, their client base, and product and service offering.

**What do I need?**
Key Skills and Experience:

- Tertiary qualification in Business, Marketing, or Design related field preferred.
- Background in e.g., Design Thinking, Human Factors, Lean Start-up, Interaction Design, Information Science, Human-Computer Interaction, Market or Ethnographic Research.
- Experience in project & team leadership.
- Experience in roles within a highly regulated industry/organisation, preferably within financial services or superannuation industry serving corporate and institutional customers.
- Understanding of product management disciplines and product lifecycle processes including product strategy, economics, and compliance.
- Understanding of end-to-end technology delivery, covering design, build, test and implementation.
- Understanding of Agile practices, including backlog management and prioritisation, as well as user story definition and refinement.
- Skills in planning, project management, time management and decision making.

**What's it like to work there?**

At the Westpac Group, we're building a simpler, stronger bank, A bank that is here to help Australians succeed - this means helping our people, customers and communities to prosper and grow. We've been helping for over 200 years and our values help build on everything that's great about us - and change the bits that aren't.

**How do I Apply?**

Start Here. Just click on the **APPLY **button.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.