Customer Service/Forklift Operator

1 week ago

Bunbury, Western Australia Stratco Full time

**Join a national leader in Australian Retail and Manufacturing**:

- ** EAP with other wellbeing support**:

- ** Attractive and rewarding remuneration package**

**THE OPPORTUNITY**

Due to increased product demand, we have a new and exciting opportunity for a customer-focused professional to join our home improvement store in Bunbury.

Reporting to the Production Manager, this hybrid role will work primarily in our customer pick up area, ensuring that our retail and trades customers are kept informed of their order progress as well as safely loading customer vehicles upon pick up.

This is an ongoing,**full-time** role, working across **Monday to Friday** with a **rotating Saturday** roster (with **loading rates** and potential for **overtime**).

**RESPONSIBILITIES**
- Greet and serving customers in our 'pick up' area, ensuring that orders are ready for collection.
- Liaise with other internal and external stakeholders to efficiently and effectively resolve any concerns raised by the customer.
- Load customer vehicles according to the safety guidelines.
- Move stock and finished goods around the store and surrounding yard area safely.
- Picking, packing and scanning stock ready for pick-up.
- Assist retail team with in-store duties as required.
- General housekeeping duties to ensure a tidy work environment.
- Strict adherence to critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- Forklift license is essential.
- Proven ability to provide solutions to enhance the customer's experience.
- Previous experience within customer service/inventory management.
- Highly organised with the ability to work in a fast-paced team environment as well as autonomously
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
- Whilst experience is great, it'll be your passion, reliable attitude and personality that set you apart

**REWARDS & BENEFITS**

Health & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts | EAP / Confidential Support Services

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**OUR EVP**

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you've always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members** 'Return Home Safe'.**

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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