
Customer Service Specialist
3 days ago
We are seeking a customer-focused professional to join our home improvement store.
This role will work primarily in our retail and trades pick-up area, ensuring that orders are ready for collection and customers are kept informed of their progress.
Key responsibilities include:
- Greeting and serving customers in our 'pick up' area, ensuring orders are ready and assisting with loading vehicles.
- Liaising with internal and external stakeholders to resolve customer concerns efficiently and effectively.
- Loading customer vehicles according to safety guidelines and moving stock around the store and yard safely.
- Picking, packing and scanning stock ready for pick-up, and assisting the retail team with in-store duties as required.
About you:
- Forklift license is essential.
- Proven ability to enhance the customer's experience.
- Previous experience within customer service/inventory management.
- Highly organised with the ability to work in a fast-paced environment.
Strategic planning, organisation and attention to detail are highly valued skills.
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