Night Guest Service Agent

5 days ago

Melbourne, Victoria, Australia Ihg Part time

**About us**
Travel is a journey.

At Holiday Inn, we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family

**Your day to day**
Holiday Inn Melbourne Airport is looking for Night Guest Service Agents to join our Night Front Desk team working from 11pm to 7am.

We encourage you to bring your personality and passion to work every day so you can anticipate our guests' needs and deliver a fantastically memorable stay.

In your role, one minute you will be checking a guest in, next minute providing advice on how to travel to the city followed by dropping off a guest at the airport in our airport shuttle bus. This role will keep you busy with face to face and over the phone interactions with our guests.

The heart of Holiday Inn is "Making Our Guests Smile" so come on and show us your smile

**What we need from you**
To be successful in this role, you will:

- Experience: Have experience in a customer service setting where you have dealt with various types of queries in a professional setting
- Flexibility: you can work varied night shifts over 7 days a week from 11pm to 7am
- Victorian drivers licence: Must have a full drivers licence (no P Plates) and the confidence to drive a people mover, van/shuttle bus
- Personality: You love guest interaction and show passion for great customer service
- Strength: Physically strong to assist our guests with their luggage
- Have eligible working rights in Australia

**What we offer**
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing including:

- free onsite parking
- on shift meals, uniform & laundry
- paid birthday leave & enhanced parental leave
- proactive health days
- ongoing training and career growth opportunities

Enjoy the popular hotel perks like worldwide accommodation and food & beverage discounts and also our retail rewards program which makes your pay go even further.

We are proud to be IHG and we know you will be too.

Job Reference: EMEAA37940

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