Autonomous Hauling Systems Specialist- Offboard

About Us:
We are an American robotics disrupter, Autonomous Solutions Incorporation - Mining (ASI Mining). We recently completed construction on a new office, which stands outside a proving track in Meridian Park in Neerabup, WA.

What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Other Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from mining to automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.

Our Impact:
ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team revolutionizing how the world moves, operates, and automates.

Join the exciting world of robotics and grow with us in an environment where you'll be challenged professionally every day, and your impact will be known globally.

**Job Description for Autonomous Hauling Systems Specialist
- Offboard**
- Responsible for all potential product issues and determines for each issue raised whether these are genuine product issues, operational issues and/or people-related issues (including warranty)
- Provide technical support and assistance to distributors and customers for hardware and software components of the Mobius system (internal company software)
- Diagnose and resolve issues related to offboard systems and interfaces, including FMS, 3rd party interfaces and Mobius
- Assist in installing, configuring, and maintaining Mobius (internal company software).
- Troubleshoot software-related issues like connectivity, data analysis, or user interface problems.
- Collaborate with internal and external stakeholders, including system developers, engineers, and technicians, to investigate and resolve complex technical issues that may arise on the mine site.
- Maintain accurate records of support activities, including issue tracking, resolutions, and user feedback. Generate reports and documentation to communicate support-related information and contribute to knowledge base resources.
- Monitor and analyze system performance metrics to identify trends, patterns, and potential areas for improvement. Proactively recommend optimization strategies to enhance system performance and reliability.
- Lead the analyses to determine root cause of problems reported
- Determines and recommends immediate countermeasures, working closely together with the engineering teams in Utah, USA, when required, and provides this information to Epiroc and end-customer where required.
- Identifies product improvement opportunities through voice-of-customer analyses and maintains a prioritized list.
- Works with the software engineers teams in Utah, USA to define when product improvement should be incorporated into future releases.
- Participate in on and off-mining site testing and validation of offboard software and hardware.

**Work experience**:
Essential:

- Undergraduate degree in engineering (mechanical, electrical, mining, civil or related) or a technical trade certification with sufficient in-field experience
- At least 10 years of experience in Autonomous Hauling Systems product support in the mining industry, with at least five years with an Original Equipment Manufacturer.
- Experience with managing customer relationships
- Experiences with leading root cause failure analyses, warranty claim management, and quality control
- Experiencing reviewing system logs
- Mining Operational Experience

Desirable:

- Coding experience with C++ and C#