Fire Alarm Monitoring Operator

2 weeks ago

Perth, Western Australia Chubb Fire & Security Full time

Overview
Join to apply for the
Fire Alarm Monitoring Operator
role at
Chubb Fire & Security
.
Code Red part of Chubb Fire & Security, an industry leader and part of the API Fire and Security group of companies, is looking for a Monitoring/Contact Centre Operator to join our Perth team. The role is based in Jandakot, within the Cockburn council area of Perth. Free parking is available on site, with a short bus ride from Cockburn Central train station and shopping centre.
Candidates Must Be Able To
Work in a fast, busy Monitoring Centre role which requires a calm manner, attention to detail and a professional attitude.
Have strong communication skills and computer literacy.
Multitask across prioritised alarm events and inbound calls.
Liaise with emergency services, security patrols and a diverse range of clients.
Schedule and dispatch Chubb Fire Technicians to customer call-outs.
Work a rotating 24/7 roster onsite; there are no work-from-home opportunities.
The role will suit individuals with a strong customer service background, who are team players, resilient and career-focused. Successful candidates will have self-awareness and stress-management techniques.
We are looking for people who promote the highest levels of ethical standards. You may need to hold or obtain a Criminal History Police clearance and attend a Pre-Employment Medical.
This is an award-based role (Clerks Private Sector Award 2020) with rostered shift patterns based around 4 on 4 off. Shifts are 12 hours (6am–6pm and 6pm–6am) for 4 days on, 4 days off, 4 nights on, 4 nights off. Projected earnings on these rosters are approximately $70,000 working fewer than 180 days per year.
In Return, We Will Offer
Excellent work-life balance with days off equal to days on.
5 weeks annual leave and the opportunity for overtime.
Opportunity to work with an industry leader.
Employee assistance programs.
Reward and recognition benefits.
If you have a proven ability to be reliable, dynamic and to make a difference in a call centre role, we look forward to hearing from you.
We believe in diversity and inclusion and welcome applicants from different backgrounds, including First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security is a global business focused on keeping people and the world safe. We provide essential systems, equipment and services—from digital CCTV surveillance and intruder alarms to fire detection and suppression systems—for a broad range of customers, from local small businesses to many FTSE 100 companies.
We offer a unique working culture where you are valued as much as our customers. We provide extensive training to all Advisors, with ongoing career development opportunities throughout your career journey with us.
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Security and Investigations
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