Field Service Technician

Company Overview:
**Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview:
**Position Summary**
The Regional Field Service Technician is responsible for providing onsite technical support, maintenance, and troubleshooting services for cryogenic equipment and systems for customers within the assigned region. This role requires hands on experience, strong knowledge and experience in cryogenic systems, as well as excellent problem-solving skills and the ability to work independently.
Cryogenic systems include: Air Separation Units, Cryogenic vessels, Cryogenic Pumps, Vaporisers and Piping.

This role will be located in Queensland, reporting to the Service manager located in Victoria - working from a service van and customer sites.

**Benefits**:

- Overtime availability and paid at penalty rates
- Fully maintained company vehicle
- Mobile phone
- Uniform and PPE Provided
- Ongoing Training and Career Development opportunities
- Supportive Team Environment with a Strong Culture

**Responsibilities**:
**Essential Functions/Responsibilities**
- Technical Support: Provide expert onsite technical guidance and support to customers on the installation, operation, and maintenance of cryogenic equipment and systems.
- Building relationships: visiting customers, informing and building our client base.
- Troubleshooting: Identify and diagnose issues with cryogenic systems, utilizing advanced troubleshooting techniques to ensure efficient problem resolution while minimizing downtime.
- Maintenance Services: Perform routine and scheduled maintenance activities on cryogenic systems, including inspections, calibration, and replacement of components or parts as necessary.
- On-site Repairs: Respond to customer requests for on-site repairs promptly and effectively, utilizing appropriate tools, equipment, and resources to ensure timely resolution of issues.
- Customer Training: Conduct training sessions for customers on the safe and proper operation of cryogenic equipment and systems, ensuring compliance with OEM and industry standards and regulations.
- Documentation: Prepare timely field trouble reports, maintain accurate and comprehensive service records, including equipment history, repair reports, and customer interaction details, to facilitate effective communication and future reference.
- Safety Compliance: Adhere to all safety policies and procedures, ensuring a safe working environment for both yourself and customers during service visits.
- Performing Corrective Maintenance tasks at customer sites as required

State wide, interstate and occasional overseas travel

**Competencies**
- Mechanical competency: Pipe fitting, valve operating, instrumentation basics, industrial maintenance, pump understanding and repairs
- Problem-solving Skills: Capable of analysing complex technical issues and providing effective solutions in a timely manner. The Field Service Technician should possess strong diagnostic skills, the ability to troubleshoot and resolve problems independently, and be adept at identifying root causes and implementing corrective actions.
- Safety Focus: Demonstrates a strong commitment to safety by adhering to established protocols, procedu