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Operations Support Agent

2 weeks ago

Sydney, New South Wales, Australia Tnt Express Full time

**About the role**

Go behind the scenes in our operations team as an Operation Support Agent. In this role you will be committed to ensuring all shipments move through our stations seamlessly and with care. Working collaboratively within a team of operational professionals you will provide administrative support so that we can deliver on our service promises.

Your key responsibilities in this role will be to:

- Contact customers to reschedule or update bookings
- Coordinate late pick-ups with customers and couriers
- Advise couriers where pick-up times cannot be changed
- Manage rejected/missed pick-ups
- Keep systems up to date with accurate booking information and requirements
- Contact customers to reconfirm details if there are issues with scans to ensure processing can be finalised on the same day

**Experience required**
- Transport Industry experience advantageous
- Basic track and trace experience advantageous
- Advanced computer skills especially in MS Office (particularly Excel)
- Experience working in similar role

**The benefits**
- Safety Above All Culture
- Full training and support in a friendly team culture
- Excellent career progression opportunities with a global organisation
- Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.
- Permanent employees upon 6 months of service

**The Company**

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World's Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.