Events Services Captain

6 days ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time

Are you our next rising star?
Join our team as the Events Services Captain at The Star Brisbane.
The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and leisure destination.
The first phase is now open, with more venues and experiences on the way.
The Star Brisbane offers a variety of new dining, bars, and unique entertainment options.
It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
Are you an experienced F&B Attendant looking for a step up in your career?
Or are you looking to elevate your skills in events by leading your own team?
Then this is the role for you
The Events Services Captain will report directly to the Event Floor Manager and are responsible for supervising, guiding, and assisting the events team.
In this role, you will proactively manage the event floor staff and liaise closely with our guests and clients to ensure you deliver a perfect event flow on the day.
The Events Services Captain will work to accommodate a range of events such as conventions, exhibitions, functions, galas, and weddings.
A few of your responsibilities:
Supervise, guide and assist team members with on-the-job training and development
Supporting the Event Floor Manager to deliver small events & leading a team of up to 10-20 F&B Attendants
Provide viable suggestions to the Manager to help boost the outlet's productivity
Briefing staff at the start of every shift & troubleshooting potential issues
Continuously monitor the work of team members during shifts
What we are looking for:
Passionate about events and confident leading a team in small-scale events
Flexible availability, including weekends and public holidays, to work a rotating roster
Willing & able to work full-time hours (38 hours per week)
A strong hospitality career focus and the desire to be part of our dynamic and expanding department
Proven time-management skills, with the ability to thrive in a high-pressure working environment
Proven ability to build productive relationships and to manage and instigate change
Exceptional verbal and written communication skills
Valid Responsible Service of Alcohol accreditation
About You:We are actively on the hunt for energetic and dynamic Events Services Captains with solid background in the hospitality industry and a keen focus on delivering exceptional customer service.
This is an exciting opportunity where you can put your skills to the test and build productive relationships with our clients.
You will have exceptional communications skills and be able to problem solve in challenging situations.
You will have a flair for the Brisbane events scene and be passionate in building memorable connections with our guests and clients.
Your role will be pivotal in shaping the success of our events and hospitality operations at The Star Brisbane.
Join us in making a difference.
What can we offer you?

• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and bringing your best self
• Lifestyle discounts including gym memberships, retail discounts and laundry services Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

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