Events Services Captain

Are you our next rising star?

Join our team as the Events Services Captain at The Star Brisbane.

The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.

Are you an experienced F&B Attendant looking for a step up in your career? Or are you looking to elevate your skills in events by leading your own team? Then this is the role for you The Events Services Captain will report directly to the Event Floor Manager and is responsible for supervising, guiding, and assisting the events team. In this role, you will proactively manage the event floor staff and liaise closely with our guests and clients to ensure you deliver a perfect event flow on the day. The Events Captain will work to accommodate a range of events such as conventions, exhibitions, functions, galas, and weddings.

A few of your responsibilities:

• Supervise, guide and assist team members with on-the-job training and development
• Supporting the Event Floor Manager to deliver small events & leading a team of up to 10-20 F&B Attendants
• Provide viable suggestions to the Manager to help boost the outlet's productivity
• Briefing staff at the start of every shift & troubleshooting potential issues
• Continuously monitor the work of team members during shifts

What we are looking for:

• Passionate about events and confident leading a team in small-scale events
• Flexible availability, including weekends and public holidays, to work a rotating roster
• Willing & able to work full-time hours (38 hours per week)
• A strong hospitality career focus and the desire to be part of our dynamic and expanding department
• Proven time-management skills, with the ability to thrive in a high-pressure working environment
• Proven ability to build productive relationships and to manage and instigate change
• Exceptional verbal and written communication skills
• Valid Responsible Service of Alcohol accreditation

About You:
We are actively on the hunt for energetic and dynamic Events Services Captains with solid background in the hospitality industry and a keen focus on delivering exceptional customer service. This is an exciting opportunity where you can put your skills to the test and build productive relationships with our clients. You will have exceptional communications skills and be able to problem solve in challenging situations. You will have a flair for the Brisbane events scene and be passionate in building memorable connections with our guests and clients.

Your role will be pivotal in shaping the success of our events and hospitality operations at The Star Brisbane. Join us in making a difference.

What can we offer you?

• Complimentary buffet meal on every shift

• Uniform laundered and ready for you daily on property

• Discounted parking available in the city

• Up to 30% Discounts across award winning restaurants and accommodation

• Career development, training, and courses via The Star Academy - limitless career opportunities

• An organisation that values diversity, teamwork and bringing your best self

• Lifestyle discounts including gym memberships, retail discounts and laundry services

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium - a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values =
Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded
WGEA
Employer of Citation for Gender Equality
and has been recognised as a
2025 GOLD Employer
by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

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