Operations Project And Process Team Lead

1 week ago

Sydney, New South Wales, Australia Novum Global Full time

**Operations Project and Process Team Lead**

**Your Mission**:
We're looking for a strategic and innovative Senior Operations Project & Process Team Lead to spearhead the implementation of a state-of-the-art ticketing system. You'll be instrumental in integrating AI, enhancing CRM connectivity, and ensuring the new system supports our commitment to exceptional client service levels.

**Key Responsibilities**:

- Select and implement an advanced ticketing system with AI integration.
- Seamlessly link the ticketing system with various channels for a unified communication approach.
- Lead change management processes, engaging with stakeholders for optimal system changes.
- Continually review and refine operational processes to improve performance and efficiency.
- Provide detailed reporting and foster relationships with stakeholders, driving continual improvement.

**Who You Are**:

- A seasoned project manager with a track record of successfully implementing ticketing or CRM systems.
- Skilled in operational enhancements and technical problem-solving.
- A strategic thinker with a client-focused approach to operational excellence.
- Equipped with a commercial, process, or project management-related degree.

**Why Apply?**:

- Lead critical operations projects at a forward-thinking company.
- Drive innovation in client service and operational efficiency.
- Work in a dynamic environment where your impact is visible and valued.

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