Quality Assurance Manager

**Quality Assurance Manager**

**Purpose**:
To build and develop the organisation's quality and practice strategy in line with the assurance, risk, audit and compliance frameworks. The role will be responsible in leading a culture of continuous quality improvement, safeguards, and service value.

Key Internal Stakeholders ADS Management teams and Staff

Key External Stakeholders Accreditation bodies, relevant government, sector and peak bodies, participants and their families and carers

**Quality Assurance Manager Job Responsibilities**:

- Creates and implements company quality management systems, quality standards in line with relevant legislations, Regulations and NDIS Practice Standards.
- Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
- Trains and motivates employees to ensure that quality standards are met.
- Achieves quality assurance operational objectives by contributing to information analysis.
- Manages continuous improvement processes, defines and implements improvements.
- Develops quality assurance plans by conducting hazard analyses and monitoring procedures, implements risk management principles and practices.
- Validates quality processes by establishing service specifications and quality attributes.
- Maintains and improves Quality Management System (QMS), service quality by completing services, company, system, and compliance audits.
- Prepares quality documentation and reports by collecting, analysing, and summarizing information and trends.
- Strong experience in setting and leading quality and practice improvement frameworks.
- Has knowledge and understanding of relevant legislation, regulations, and standards, such as the Disability Services Act 2006 and NDIS and function of the NDIS Quality and Safeguards Commission and associated accredited standards and, knowledge of other significant legislation and current accreditation standards.
- Experience in ensuring organisational compliance and monitoring practices are in place.
- Understanding and experience in quality safeguards for people with a disability and a sound knowledge of Human Rights.
- Proven record of risk management principles and practices including insurances
- Develop or update procedures, investigation and documentation of costumer complaints.
- Handles customer complaints, investigates issues, and implementing corrective actions to improve service quality.

**Quality Assurance Manager Qualifications / Skills**:
In addition to experience, quality assurance managers usually have a bachelor's or associate degree; just be clear about how much experience and training is required for the job. Provide them with a competitive benefits package to show you're appreciative of their hard work. Some examples include medical, dental, vision, and life insurance coverage, retirement savings, and PTO.
- Excellent data analysing and review skills
- Strong technical and computer skills
- Great eye for detail
- Ability to teach and mentor.

**Education, Experience, and Licensing Requirements**:

- A bachelor's or associate degree.
- A minimum of 3 years of Quality Manager experience.
- Certification in Quality Auditor.

**Mental Demands**:
Problem solving, make decisions, supervise, interpret data, organise, read, write.

**Person Specifications**:

- Attention to detail
- Well organized and able to handle multiple tasks
- Self-motivated,
- Ability to work under pressure and meet deadlines.
- Possesses a "Can do" attitude.
- Ability to cope with emotional situations
- Excellent listening and Observational skills
- Solution focused mind set

**People management or teamwork activities**:
Ability to contribute and work effectively and proactively in autonomous and team situations.

**Compliance requirements and quality control activities**:
To ensure that record keeping is managed in accordance with National Privacy Principles

Understand and comply with regulatory standards, relevant child protection protocols and procedures.

GENERAL RESPONSIBILITIES

**Work Health and Safety**

Australian Disability Services is committed to providing a healthy and safe workplace for all employees, clients and visitors. To facilitate this safe and healthy workplace it is your responsibility to:

- Ensure that all potential hazards, accidents and incidents are identified and notified
- Ensure your own safety and that of others

**Equity and Zero Tolerance to Bullying, Harassment and Discrimination**

Australian Disability Services upholds the Federal and State government's policies to bring equality in employment for all employees to assist them to achieve their full potential. Australian Disability Services will ensure merit-based selection and that all facets of employment are fair, by making unlawful discrimination of persons based on gender, pregnancy, race, religion, marital status, age, sexual preferences, disability or carer responsibilities.

As an employee of Australian Disa