Property Assessor Desktop

**PROPERTY ASSESSOR DESKTOP - CUSTOMER & OPERATIONS - MULTIPLE LOCATIONS**
- Multiple positions available.
- 4-6 weeks of training.
- Hybrid working environment - flexible working.
- Ability to work a rotating roster between the hours of 8am-6.00pm (**local time based on your location**)
- Ability to work a training roster from 9am-5.30pm (**AEST** time)
- **Commencement date of Monday, 28 April 2025**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Maintain a consistent delivery of the AAL customer experience within claims underpinned by AAL Claims Experience Principles.
- Maintain a timely delivery of claims outcomes of a portfolio of property claims which meet or exceed the customer expectations throughout the life of a claim.
- Liaise with claimants, repairers, and other internal/external stakeholders to drive timely decision making and life of claim outcomes.
- Maintain a productive work environment though appropriate planning and workflow management.
- Managing inbound and outbound calls in a fast-paced environment.
- Managing a portfolio of property claims from end to end and being the main point of contact of the insured.
- Maintaining a timely delivery of property claims outcomes which meet or exceed customer expectations throughout the life of a claim.
- Liaising with claimants, repairers, suppliers, and other internal/external stakeholders effectively to drive positive outcomes.

**About you**
- Experience in property claims and/or trade background/qualifications (**essential**)
- Handling a high volume of inbound **and** outbound calls **in a fast-paced environment**.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent communication skills (both written and verbal)
- Understanding and adhering to all relevant policies, **while** **working within the compliance and regulatory requirements of the role.**:

- Able to work collaboratively in a team environment.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About Our Culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustment and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Adelaide, SA, AU, 5000

Sydney, NSW, AU, 2000

Perth, WA, AU, 6000

Brisbane, QLD, AU, 4000

Hobart, TAS, AU, 7000

Darwin, NT, AU, 800

Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 66935

**Position Cluster**:

- Non-Executive