Testing Co-Ordinator

**About the Role**:
The Testing Coordinator is responsible for coordinating all testing scheduled in the AAS Calendar for NSW, ensuring the smooth and efficient execution of testing processes. This role also includes overseeing staff performance, addressing any issues, and contributing to the development of project documentation and operational processes. In addition, the Coordinator will focus on optimising team training, reducing operational costs, improving communication with both staff and clients, and driving continuous excellence in service quality.

**Duties & Responsibilities**:

- Organise and manage all testing scheduled in the AAS Calendar for NSW, ensuring that all logistics, materials, staffing, and resources are prepared in advance for each testing event.
- Provide exceptional client service, offering assistance to school staff and other stakeholders in a professional and timely manner.
- Oversee the performance of staff, providing guidance, feedback, and support to ensure consistent service delivery.
- Address performance issues and implement corrective actions to maintain high standards of service.
- Liaise with key stakeholders to develop and refine project documentation and operational processes.
- Streamline team training programs, focusing on efficiency, cost reduction, and improving staff competency.
- Manage shared databases, ensuring accurate data entry, timely updates, and data integrity.
- Publish final data reports and communicate results to appropriate school personnel.
- Perform other administrative tasks as needed.

**Performance Goals & Key Performance Indicators**:

- Ensure that all testing as per the AAS Calendar for NSW are prepared in advanced of testing day.
- Monitoring of staff engagement and costs and implementing cost reduction & engagement exercises where necessary.
- Performance management of casual staff where necessary.
- Work with the Exam Events Manager to ensure that all operations and processes adhere to customer, Janison and AAS standards.
- Maintain AAS client service standards. Monitor and act to eliminate risks.

**About You**

Essential:

- Relevant qualifications and/or a minimum of 2 years' experience in similar role.
- Advanced skills and experience of Microsoft Office suite including Word, Excel and Access.
- Outstanding customer service skills.
- High level verbal and written communication skills and demonstrated attention to detail.
- Excellent organisational skills with successful experience in meeting strict deadlines and handling multiple projects simultaneously.
- Ability to effectively interact with people from a range of backgrounds and levels.
- Ability to work as part of a team or independently and accept a high level of responsibility.
- Ability to deal with complex situations and demonstrate strong critical thinking skills.
- Proficiency in utilising data to assess process effectiveness and make informed decisions.

Desirable:

- Practical experience in engaging and managing large volumes of casual staff.
- Practical experience in large scale testing projects.

**Why Janison?**

We are a purpose driven organisation, offering a 'fully flex' approach to work. We understand one size doesn't fit all, so whatever works for the business, the team and your role - means endless possibilities for the flexibility you need.

We also offer:

- Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
- A fifth week of annual leave (conditions apply), a day off for your birthday and various 'freebie days' throughout the year
- Parental leave benefit including paid leave, continued super contributions and more
- Remote work - we don't mandate working from the office
- Annual pay review and bonus program
- A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
- A focus on development and upskilling opportunities (if that's what you're after)

For a glimpse into Janison's culture and to see our regular employee updates, follow Janison on LinkedIn. We'd love you to be part of our community

**Next Steps**

We can't wait to hear from you