Head Of Ecommerce

5 days ago

Sydney, New South Wales, Australia Endeavourx Full time

**About the Opportunity**

Create sustainable ecommerce growth under the BWS brand through our digital channels and existing and new partnerships.

Bring together capabilities across BWS and endeavourX to deliver and continuously evolve a leading end to end convenience ecommerce experience.

Support the delivery of the BWS customer and brand strategy by optimising and managing our digital channels.
- **
Accountable to develop and lead the delivery and execution of the BWS eCommerce (including eCommerce partnerships) strategy with a purpose of driving profitable growth and inspiring customers with the best-in-class omni-channel shopping experience.**:

- ** In partnership with other leaders (including Customer Insights) undertake ongoing analysis of the eCommerce market and customer trends/data; provides thought leadership across the business on eCommerce best practice to drive penetration, sales, and improve customer acquisition and retention across the business.**:

- ** Accountable for eCommerce Voice of Customer (VOC) results and provides leadership in bringing together the relevant cross functional teams to continually improve the VOC outcomes and respond to customer feedback.**:

- ** Ensure ongoing activation and evolution of the customer trade plan (everyday trading and delivery of services) via our digital channels in partnership with Marketing, Merchandise and Operations.**:

- ** Partner with endeavourX Product Tribes to define the roadmap and product requirements that will deliver against the BWS eCommerce strategy and enhance the customer experience.**:

- ** Determine the eCommerce propositions the brand will offer and the settings for these (MOV, charging, limits, time frames etc) balancing customer and P&L outcomes and aligned to the group brand framework identify growth opportunities across existing and future customer propositions.**:

- ** Leads the BWS eCommerce squads who deliver the strategic and tactical business plans within the eCommerce Tribe and partner/influence other cross functional teams.**

What you'll need to succeed
- **
Degree qualified in Marketing, Commerce or equivalent degree**:

- ** 10+ years of digital and eCommerce experience**:

- ** Exceptional communication and presentation skills**:

- ** Strong financial literacy and P&L management experience**:

- ** Well versed in managing multiple teams and build relationships within a matrixed organisation**:

- ** Creates a culture of trust, inclusion and collaboration**:

- ** Created sustainable commercial value with proven P&L management**:

- ** Experience in retail businesses, working in agile or product lead organisations highly desirable**

What's in it for you?
- **
Excellent remuneration package and flexible working in every sense. We value our people.**:

- ** Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy's etc) and 50% off food at ALH venues.**:

- ** Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies**:

- ** Paid learning & development opportunities**:

- ** Career progression to help you realise your potential. As our business grows so do the opportunities for our people**:

- ** Access to our Endeavour Group Employee Share Scheme**:

- ** Wine education: Bronze, Silver & Gold certifications**:

- ** Work with an industry-leading team and be a part of one of the most exciting retail transformations in Australia

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