Client & Reservations Agent

4 days ago

Brisbane, Queensland, Australia Jivaro Full time

**About the Role**:
We are currently on the search for a Client Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We're looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures' tour portfolio through the friendly and efficient handling of client enquiries and bookings.

This is a customer service as well as sales role - if we meet or ideally exceed our client's needs, and provide exceptional service and advice, the financial rewards will follow.

**Roles and Responsibilities**:

- Qualifying & recommending - determining a client's needs, expectations and abilities and presenting options for their trip based on these.
- Planning & booking - based on client decisions and using a variety of reservations systems arrange, book & issue all aspects of the client's trip - including but not limited to Back Track.
- Adventures journey, flights, accommodation, day or extended touring & travel insurance
- Update enquiry summary sheets
- Monitor trip manifests and Cross Check trip files, and update where necessary.
- Provide advice and offer our assistance with obtaining any required visas.
- Update clients where necessary on changes to bookings
- Work alongside the Tour Operations Coordinator to ensure clarity of information and client satisfaction.
- Assist with producing final travel documents, where necessary
- After sales service - bon voyage & welcome home messages and seeking feedback.
- Participate in approved and relevant familiarisation trips where required.
- Maintain accurate financial processes related to client's bookings
- Participate in weekly team meetings
- Participate in regular product updates and training

**Skills and Knowledge**:

- Experience in booking & maintaining PNRs in Travelport (Galileo)
- Experience with Cross Check Travel
- High attention to detail
- Strong organisational skills with excellent time management
- Friendly and professional demeanour
- Desire to provide exceptional customer service
- Superior written and verbal communication skills

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