Manager - Delivery

**Nature of Job**: Permanent

**Location**: Perth, Australia

**Salary**:120K - 130K (AUD)

**Role Purpose**: The Delivery Manager will be responsible for implementation of projects, delivery of service for RPA and analytics-based process improvement solutions. This entails identifying opportunities for solutions, defining, and shaping project approach, analysis and requirements, driving insights and recommendations and overseeing design and delivery of ultimate solution.

**We believe the following skills will help you be successful**:
**Technical Competencies**:

- Atleast 5 years' experience working with RPA tool such as Automation Anywhere (must have), UiPath, Blue Prism, OpenSpan, Work Fusion, etc.
- Familiarity with Microsoft Power Platform components, including PowerApps and Power Automate.
- Experience presenting solutions to senior management.
- Knowledge and experience in RPA and Data Analytics essential
- Highly PC literate with strong skills in MS Visio, MS Excel, MS Word
- Working experience on Relational Databases (MS SQL/ Oracle DB).
- Working experience in SAP automation will be preferred.

**Professional Skills**:

- Flexible and adaptable to changing environments and shifting priorities.
- Excellent troubleshooting & problem-solving skills with a technical mindset.
- Ability to work effectively with the team.
- Ability to identify and set priorities, plan and effectively allocate appropriate resources.

**Experience**:

- Overall work experience of 5+ years. Exposure to international assignments would be preferred.
- Experience managing a team of developers working on multiple projects.
- Exposed to agile way of working, engaging the team to deliver high quality outcomes.
- We are looking for people with a passion to drive automation across a global organization.

**Qualification**
- Master's / Bachelor's degree in engineering/Computer Science /Math /Statistics or related discipline

**This is What you will do**:

- Oversee the design and implementation of RPA solutions using the selected RPA platform. This will involve managing a team of analysts but will also be required to be "hands-on" to some degree.
- As part of Project Sprint, you will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.
- Working with the project team and business SMEs you will break down and analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA supported solution.
- Ensure that reporting metrics are put in place to measure the performance of RPA solutions.
- As RPA Delivery you will be responsible for the ongoing support of the RPA Solutions and the quality of service and performance.
- Design and maintain high performing service support functions to ensure that RPA solutions are performant and deliver in line with expected service levels.
- Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented.
- Build relationships and work closely with stakeholders across Group Operations to be well positioned to identify future opportunities for process improvement and automation solutions - and to proactively identify sources of service dissatisfaction.
- Work closely with the relevant IT forums to ensure external stakeholders are aware of what's happening with our automation strategy and to ensure that we are aligned to overall group strategy.

**Why join us**:
To promote holistic well-being among our team members, we conduct a host of initiatives in three key areas:

- In addition to personal and sick leaves, we also provide parental leave, bereavement leave, menstrual leave and birthday leave.
- Opportunities for volunteer work and community outreach programs
- Flexible work arrangements to accommodate personal needs.
- Collective time off annually for rejuvenation
- Performance-based bonuses and incentives to reward exceptional work.
- Comprehensive retirement plans to ensure long-term financial security.

At Mindfields, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.